Second In The Series: You Still May Not Need A Cadillac
sponsored by Serviceaide
WHITE PAPER:
Business must deliver excellent customer service—both internal and external – or risk falling behind. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service customers expect. Open up this paper to learn more.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Billion Dollar Blindness
sponsored by TechTarget
WEBCAST:
Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.
Posted: 26 Feb 2020 | Premiered: Feb 19, 2020
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2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas
sponsored by Aisera
WHITE PAPER:
In this Gartner Strategic Roadmap, you’ll learn how you can develop a 3-year roadmap to deliver high impact business outcomes and superior experiences. Continue reading to discover 10 dilemmas you will face on this journey and explore how your roadmap can address these issues.
Posted: 10 Jun 2021 | Published: 07 Jan 2021
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Americas: The CX Speed Seekers
sponsored by Verizon
WHITE PAPER:
Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.
Posted: 22 Jul 2020 | Published: 19 Jun 2019
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Shaping the future of relationship driven sales, marketing, and customer service with data-led and intelligent insights MP3
sponsored by Merit Mile
WEBCAST:
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Posted: 04 Jun 2021 | Premiered: Jun 4, 2021
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24x7 Customer Service Without Additional Headcount
sponsored by Serviceaide
WHITE PAPER:
Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Case Study: How supercomputing is transforming experimental science
sponsored by ComputerWeekly.com
EGUIDE:
NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible
Posted: 09 May 2019 | Published: 09 May 2019
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Creating quality customer relationships
sponsored by OpenText
CASE STUDY:
FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020
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Nurture And Develop Your Virtual Agent’s Career
sponsored by Serviceaide
WHITE PAPER:
Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.
Posted: 12 Jun 2020 | Published: 12 Jun 2020
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY:
Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020
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