Web Self Support

RESEARCH CONTENT: Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.

Posted: 13 Apr 2020 | Published: 13 Apr 2020

CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

EBOOK: What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.

Posted: 07 Dec 2020 | Published: 07 Dec 2020

EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

Posted: 24 Dec 2019 | Published: 24 Dec 2019

CASE STUDY: In this case study, see why Blenders, an eyewear company, turned to Thankful to help handle email support, their busiest communication channel, as well as chat to manage ticket backlog. Open now to uncover key challenges, solutions, and results, and learn how you can get started implementing AI customer service into your organization.

Posted: 04 Aug 2021 | Published: 04 Aug 2021

EGUIDE: Contact center managers can't expect agents to perform flawlessly without a solid training program. This collection explores tips and best practices to develop and implement call center agent training programs.

Posted: 19 Nov 2021 | Published: 19 Nov 2021

WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

EGUIDE: The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.

Posted: 09 Sep 2019 | Published: 09 Sep 2019

EZINE: Positive customer experiences play a critical role in the success of your business, and investing in a CX management platform can keep these experiences feeling top tier—read this buyer's handbook for 7 features of CX management tools that you should consider before making the final decision.

Posted: 22 Jul 2019 | Published: 22 Jul 2019