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SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.

Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

WHITE PAPER: In this white paper, discover 4 primary personality styles customer service agents can expect to interact with on a daily basis. Learn how meet each of their personality needs, and explore how predicative behavioral routing can help your customer service team deliver better, faster customer experiences.

Posted: 13 May 2019 | Published: 13 May 2019

WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.

Posted: 03 Apr 2019 | Published: 03 Apr 2019

EBOOK: How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.

Posted: 12 Jul 2019 | Published: 12 Jul 2019

RESEARCH CONTENT: In this report, discover the thoughts and working habits of the modern marketer. Explore 5 key findings, and dive deeper into the results of this report to unveil invaluable insights into current and future states of branding.

Posted: 15 Apr 2019 | Published: 15 Apr 2019

WHITE PAPER: Download this white paper to learn how an intelligent contact center can provide a complete, single view of the customer while driving rapid revolution, leading to superior agent performance and world-class customer experiences.

Posted: 31 May 2019 | Published: 31 May 2019

WHITE PAPER: Download this white paper to find out what your organization can achieve when you optimize Office 365 to truly impact productivity. Learn more about the 3 actionable steps every CIO should take to improve the effectiveness of your organization by knocking down roadblocks one step at a time.

Posted: 30 May 2019 | Published: 30 May 2019

EBOOK: In this e-book, explore the benefits of predictive behavioral routing for the contact center. Review 5 questions to ask your potential predictive behavioral routing provider, and learn about the key technological features of a successful predictive behavior routing software.

Posted: 21 May 2019 | Published: 21 May 2019

WEBCAST: According to a Forrester Digital Process Automation Survey, nearly two-thirds of correspondents are transforming their whole business strategy rather than just operational efficiency. Watch this webinar to learn how to think big picture with your digital transformation - your customers will thank you.

Posted: 17 Apr 2019 | Premiered: Dec 31, 2018

VIDEO: Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.

Posted: 07 Feb 2019 | Premiered: 07 Feb 2019