Legacy Infrastructure & Disjointed Strategic Vision Are Barriers to Next Gen Customer Experiences
sponsored by Comcast Business
ANALYST REPORT:
Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.
Posted: 31 Jan 2020 | Published: 09 Jan 2020
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2020 Digital Trends in Asia Pacific
sponsored by Adobe Inc
EBOOK:
To encourage CX prioritization, it is crucial to learn about 2020 developments that will inform their marketing strategy. Read this e-book to discover 3 key developments for APAC marketers that, along with technology investments do just that.
Posted: 06 Mar 2020 | Published: 06 Mar 2020
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Create a Great CX Strategy in 6 Steps
sponsored by 4Net
EGUIDE:
How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019
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Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO:
View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018
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How to Build a Business Case for a Talent Management Solution
sponsored by Cornerstone OnDemand
WHITE PAPER:
The right talent management solution can drive objectives, productivity, employee engagement & development, and support value offerings to customers. Access this whitepaper to discover questions that focus in on talent management topics such as topic strategy, talent tools, and the cost of employee turnover.
Posted: 20 Jan 2020 | Published: 20 Jan 2020
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THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER:
Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019
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Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER:
The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019
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How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline
sponsored by TechTarget
EBOOK:
In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.
Posted: 11 Sep 2019 | Published: 11 Sep 2019
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Foundation for Digital Transformation
sponsored by Infovista
ANALYST REPORT:
In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.
Posted: 19 Nov 2019 | Published: 19 Nov 2019
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The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER:
Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020
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