The Digital Retailer
sponsored by TIBCO
VIDEO:
The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.
Posted: 25 Aug 2020 | Premiered: 25 Aug 2020
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How PIMCO is Scaling Their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER:
For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE:
Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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Adaptive Customer Excellence
sponsored by DXC
EBOOK:
Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020
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Customer Experience Management (CXM) by Adobe
sponsored by Adobe
RESOURCE:
CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.
Posted: 19 Oct 2020 | Published: 19 Oct 2020
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How Your Customer Success Team Can Help Deliver Superior Embedded Analytics
sponsored by Toucan Toco
WHITE PAPER:
Delivering embedded analytics has become a key priority for most ISVs, and a key feature for buyers. So how can you ensure you’re providing your customers with what they’re looking for? Read on to learn how integrating your customer success team with your sales and product team can help in this endeavor.
Posted: 20 Aug 2020 | Published: 20 Aug 2020
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2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
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The State of the Contact Center: 8 Insights Shaping the Future of CX
sponsored by 8x8, Inc.
EBOOK:
Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.
Posted: 12 May 2020 | Published: 12 May 2020
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Buyers Guide to Intelligent Virtual Agents and Chatbots
sponsored by Inference Solutions
WHITE PAPER:
Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.
Posted: 31 Aug 2020 | Published: 31 Aug 2020
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What Consumers Expect From the Customer Experience...and How You Can Deliver
sponsored by Kustomer
WHITE PAPER:
Access this white paper for the highlights of a survey across 550 US-based consumers to understand what they expect from the customer experience, where organizations are falling short, and how expectations are shifting across generations.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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