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Web Self Support Reports
 
Professional Development And Research Institute On Blindness
sponsored by Alchemer
CASE STUDY: In the past, the Professional Development and Research Institute on Blindness (PDRIB) struggled to collect feedback from its users in an accessible way, resulting in lower quality data and decreased survey completion rates. Thankfully, things have changed. In this report, learn how PDRIB used Alchemer to make their surveys accessible for any user.
Posted: 08 Feb 2021 | Published: 08 Feb 2021

Alchemer

Digital Customer Self-Service in 2021 and Beyond
sponsored by OutSystems
WEBCAST: The new standard customer value model incorporates digital experiences as one of its essential elements. In fact, Forrester found that 42% of digital leaders say that digital business is the most critical business priority in 2021. Learn how OutSystems is helping business transform their digital customer experiences in this exclusive webinar.
Posted: 01 Apr 2021 | Premiered: Apr 1, 2021

OutSystems

Case Study - Covid Clinic Goes Live with Five9 and Finds $2M in Savings
sponsored by Five9
CASE STUDY: PH
Posted: 05 Apr 2021 | Published: 05 Apr 2021

Five9

AI And Customer Experience Keeping It “Intelligent” Without The “Artificial”
sponsored by ServiceNow
WHITE PAPER: Explore this ServiceNow white paper to learn how AI-assisted customer service is delivering real, tangible benefits, ranging from 40% reduced average handle time to employee cost reductions of up to $5 million.
Posted: 08 Apr 2021 | Published: 08 Apr 2021

ServiceNow

When moments matter.
sponsored by Adobe
WHITE PAPER: When you can build a bridge between real-time insights and real-time action, you can deliver highly relevant experiences—right when your customers are ready to engage. Explore how your team can incorporate real-time data and analytics into your customer engagement solutions in this guide.
Posted: 29 Mar 2021 | Published: 29 Mar 2021

Adobe

A Framework for Building Customer Loyalty
sponsored by Axway
EBOOK: One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

Axway

How to Reduce E-Commerce Cart Abandonment with AI Optimization
sponsored by Evolv
RESOURCE: Read this blog to learn why e-commerce cart abandonment is so high and discover how AI optimization can help reduce it.
Posted: 31 Mar 2021 | Published: 31 Mar 2021


Improve the Contact Center Customer Experience with Digital Technologies
sponsored by ServiceNow
WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.
Posted: 26 Jan 2021 | Published: 22 Jan 2021

ServiceNow

Why Scan & Go On Smartphones Is Going Mainstream
sponsored by Scandit
WHITE PAPER: When contactless shopping became essential, self-scanning on smartphones was one technology helping to keep nervous shoppers and exposed employees safe. Now, self-scanning is here to stay. To get a better understanding of the world of self-scanning technology, explore the highlights and results of this self-scanning survey. Get started here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021

Scandit

Journey Mapping — Chart The Moments That Matter Most
sponsored by Genesys
WHITE PAPER: Read on to learn how you can take data-driven action based around customer behaviors to increase satisfaction, boost engagement, and reduce support costs.
Posted: 23 Feb 2021 | Published: 23 Feb 2021

Genesys
 

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