Member Enrollment, Onboarding, and Maintenance
sponsored by Appian
WHITE PAPER:
We know that health care payers are looking for innovative ways to grow and maintain their memberships—however, many membership systems suffer from outdated, complex onboarding, enrollment and maintenance processes. Read this white paper to learn how health care payers can surmount these challenges with a unique, automated system.
Posted: 18 Oct 2019 | Published: 18 Oct 2019
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Microsoft Teams is Replacing Skype for Business
sponsored by Core BTS
WHITE PAPER:
The time has come—Microsoft Teams is replacing Skype for Business as the primary client for intelligent communications in Office 365. So, what does this mean for existing Skype for Business users? Read this white paper for everything that you’ll need to know to ensure a smooth transition.
Posted: 17 Oct 2019 | Published: 17 Oct 2019
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Digital Transformation in the Financial Industry 5 Steps to Customer Centricity
sponsored by Hitachi Vantara
WHITE PAPER:
Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.
Posted: 12 Dec 2019 | Published: 12 Dec 2019
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Leveraging Maintenance and Repair Data to Support Operations Excellence
sponsored by Hitachi Vantara
WHITE PAPER:
Use this industrial IoT guide to understand how you can enhance maintenance approaches with IoT data and ultimately reduce labor and repair costs.
Posted: 10 Dec 2019 | Published: 10 Dec 2019
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Contact Center
sponsored by NWN Corporation
PRODUCT OVERVIEW:
NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
Posted: 07 Oct 2019 | Published: 07 Oct 2019
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5 Principles for Enterprise Architects
sponsored by Mendix
WHITE PAPER:
The emergence of wide-ranging tools like cloud, mobile IoT, and analytics has put organizations in a place where they need personnel to effectively lead the implementation. Download the 5 principles of a strong enterprise architect in order to understand digital priorities and how to support them.
Posted: 12 Nov 2019 | Published: 12 Nov 2019
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CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO:
View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018
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THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER:
Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019
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Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO:
View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018
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3 Apps Critical to Financial Services
sponsored by Mendix
WHITE PAPER:
With 72% of banking users accessing services and products through mobile platforms, an overwhelming 67% found their experiences unsatisfactory due to poor interfaces and functionality. Download this digital guide to review 3 types of applications financial services need to enhance their product, service, and end-user experience.
Posted: 12 Nov 2019 | Published: 12 Nov 2019
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