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Web Self Support Reports
 
Headless commerce primer for the enterprise.
sponsored by Adobe
WHITE PAPER: In this 24-page guide, find an overview of how “headless commerce” architecture works, its business benefits, and the changes your team should make to put this approach to work.
Posted: 15 Jun 2020 | Published: 15 Jun 2020

Adobe

COVID-19 App Customer Risk
sponsored by Syniti
PRODUCT DEMO: Watch this brief video to learn how you can use Syniti’s app to track and manage your customer risk in times of uncertainty.
Posted: 24 Apr 2020 | Premiered: 24 Apr 2020

Syniti

Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020


10 Hot-Button CX Topics to Evolve the Customer Engagement Strategy
sponsored by Genesys
WHITE PAPER: Siloes, differing objectives, and complex transactions are just a few of the things that detract from an easy, positive customer experience. So how are companies dealing with the changing challenges of providing customer experience? Check out the top 10 hot-button CX topics and learn how the industry is dealing with them.
Posted: 18 May 2020 | Published: 18 May 2020

Genesys

Customer Behavior Data: Opportunities, Challenges & the Reality
sponsored by Outlier
WHITE PAPER: How can your business take advantage of customer behavioral data? Read this e-book to find out. Inside, you’ll find guidance on how to gleam business-critical results from customer behavior data, 3 use cases, and how to overcome any challenges in your path.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

Outlier

Digital Communications in Financial Services
sponsored by Vonage
WHITE PAPER: Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.
Posted: 25 Mar 2020 | Published: 25 Mar 2019

Vonage

Is your business running you?
sponsored by Mindshare - Sage
WHITE PAPER: Read through this white paper for to explore 10 common challenges that plague ERP and enterprise management solutions, and how to combat them.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

Mindshare - Sage

The State of Agent Experience and Engagement in Today’s Contact Centers
sponsored by NICE inContact
RESEARCH CONTENT: Improving employee engagement can have multiple ripple effects across an organization— especially in the contact center, where agent experience directly correlates to customer satisfaction. Download this research report to explore key findings on how contact centers can drive satisfaction, engagement, and motivation.
Posted: 25 Feb 2020 | Published: 25 Feb 2020

NICE inContact

The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Aberdeen Report: The return on managing customer convenience in modern service programs
sponsored by ServiceNow
RESEARCH CONTENT: Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

ServiceNow
 

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