Web Self Support

WHITE PAPER: With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.

Posted: 03 Aug 2020 | Published: 03 Aug 2020

VIDEO: In this 2-minute video, explore how Panasonic Europe uses Marketo. Panasonic Europe went from delivering 80 campaigns a year to delivering 375 campaigns a year thanks to the right customer engagement tools from Marketo. Learn about their journey here.

Posted: 27 Oct 2020 | Premiered: 29 Jun 2015

WEBCAST: Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.

Posted: 16 Jun 2020 | Premiered: Jun 16, 2020

CASE STUDY: Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

ANALYST REPORT: Forrester’s research has shown that the need to improve customer service and customer experience (CX) has never been more important—especially for the public sector. To better understand the benefits and risks of CX investments, Forrester interviewed 6 government customers with years of experience using Salesforce case management solutions.

Posted: 02 Dec 2020 | Published: 02 Dec 2020

WHITE PAPER: Read this white paper to learn how Esker is infusing their RPA tools with AI technology, allowing automated tasks to become more efficient as time goes on—freeing employees from yet another annoying maintenance task.

Posted: 24 Sep 2020 | Published: 24 Sep 2020

WHITE PAPER: Freshworks Support 360˚ is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Learn about the solution and its capabilities in this white paper

Posted: 30 Oct 2020 | Published: 30 Oct 2020

ANALYST REPORT: In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.

Posted: 27 Oct 2020 | Published: 27 Oct 2020

EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

WEBCAST: Join this webinar to hear from Kevin Egan, Slack’s VP of Sales, as he explores how Slack multiplies the power of Salesforce and enables your sales team to collaborate effectively inside and outside of your company to close more deals faster.

Posted: 07 Dec 2020 | Premiered: Dec 7, 2020