Voice Messaging Services

WHITE PAPER: Read this white paper to review the current state of SIP trunking and deployment considerations, as well as the key pitfalls and reasons for entanglement, best practices to avoid traps, and—most importantly—how to identify a provider that is most capable of a smooth implementation.

Posted: 18 Jan 2019 | Published: 18 Jan 2019

WHITE PAPER: Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.

Posted: 06 Sep 2013 | Published: 06 Sep 2013

EZINE: Outsourcing is changing as the anything-as-a-service model takes off.

Posted: 24 May 2019 | Published: 24 May 2019

EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.

Posted: 31 Jan 2019 | Published: 07 Feb 2019

WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.

Posted: 21 Mar 2019 | Published: 21 Mar 2019

EZINE: In this ezine, we look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at pace and it appears this move is being fuelled by more traditional businesses.

Posted: 15 Feb 2019 | Published: 21 Feb 2019

EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.

Posted: 05 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.

Posted: 29 Apr 2019 | Published: 29 Apr 2019

WHITE PAPER: Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point.

Posted: 23 Apr 2019 | Published: 23 Apr 2019