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Voice Messaging Services Reports
Benefits of Unified Messaging in Exchange Server 2007
sponsored by Global Knowledge
WHITE PAPER: Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging
sponsored by HP and Microsoft
WHITE PAPER: In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

HP and Microsoft

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013


5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018


Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur.
Posted: 25 Jan 2018 | Published: 27 Oct 2016


Computer Weekly buyer's guide to mobile app development
sponsored by
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

Five Key Capabilities for a Smart Service Desk Solution
sponsored by MicroFocus
RESOURCE: Download this easy-to-digest infographic to uncover the top 5 capabilities any smart IT service desk solution should possess, with a look at how analytics-driven ITSM fulfills these capabilities with an engaging user experience for IT.
Posted: 05 Mar 2018 | Published: 31 Dec 2017


Filhet-Allard Automates the Deployment of its New EPR Management System
sponsored by MicroFocus
CASE STUDY: In order to quickly deploy the complete ERP Cleva environment and automatically supply virtual machines, one enterprise chose an IT management suite that integrates cloud service automation, operations orchestration, and hybrid cloud management. Read on to see their results.
Posted: 13 Feb 2018 | Published: 31 Dec 2017


Reaching New Heights with ITSM
sponsored by MicroFocus
EBOOK: In this e-book, seasoned ITSM leaders share their methods for providing world-class IT service management, all with the goal of helping your organization. Read on to see these leaders' top 12 tips inside.
Posted: 12 Feb 2018 | Published: 31 Dec 2017


Salary Survey 2017/18 - Benelux
sponsored by
EGUIDE: In this e-guide we look at the results of the Computer Weekly Salary Survey in the Benelux region.
Posted: 05 Oct 2017 | Published: 05 Oct 2017

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