SIP Trunking Pitfalls and Resolutions
sponsored by MASERGY
WHITE PAPER:
Read this white paper to review the current state of SIP trunking and deployment considerations, as well as the key pitfalls and reasons for entanglement, best practices to avoid traps, and—most importantly—how to identify a provider that is most capable of a smooth implementation.
Posted: 18 Jan 2019 | Published: 18 Jan 2019
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Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER:
This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013
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Benefits of Unified Messaging in Exchange Server 2007
sponsored by Global Knowledge
WHITE PAPER:
Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Small Business VoIP Buyer's Guide
sponsored by Vonage
BROCHURE:
This Business VoIP Buyers Guide helps small business owners compare and select the right business phone system by asking 9 important and revealing questions. Read on to find out what they are.
Posted: 29 Jan 2019 | Published: 29 Jan 2019
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2019 Planning: Understanding Your Top Prospect Needs
sponsored by Kaseya
EBOOK:
This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:
Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Moving to the Cloud: Why Your Phone System is a Great Place to Start
sponsored by Mitel Networks Limited
WHITE PAPER:
Download this white paper to find out the 4 reasons why starting your journey to the cloud via your business communications needs makes sense.
Posted: 22 Jan 2019 | Published: 22 Jan 2019
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Realize a Service-Oriented Operating Model With an Analytics Platform
sponsored by Vitria Technology, Inc.
CASE STUDY:
Download this case study to see how using VItria's analytics platform helped one growing telecommunications service provider achieve a service-oriented architecture through automation, real-time data analysis, and advanced analytics.
Posted: 20 Mar 2019 | Published: 20 Mar 2019
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Why a Cloud Strategy is Never the Endpoint
sponsored by Cogeco PEER 1
RESOURCE:
Jump into this blog post to discover how common cloud misconceptions are impacting businesses like yours – and why it can pay dividends to have expert best practices in your corner as your organization progresses on its cloud journey.
Posted: 18 Jan 2019 | Published: 09 Jan 2019
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