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EZINE: What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.

Posted: 09 Jul 2018 | Published: 12 Jul 2018

RESOURCE: The Mobile World Congress event, an industry jamboree to celebrate all things telecom and mobile, was held in October 2019. This year, however, behind the excitement around 5G was a more private level of concern in the smaller sessions away from the keynotes. In this blog, learn about the growing issue of startup funding in the telco world.

Posted: 04 Dec 2019 | Published: 29 Oct 2019

RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.

Posted: 25 Nov 2019 | Published: 16 Aug 2018

EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.

Posted: 29 Apr 2019 | Published: 20 Apr 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.

Posted: 13 Feb 2019 | Published: 13 Feb 2019

EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

Posted: 22 Oct 2018 | Published: 31 Dec 2018

WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

ANALYST REPORT: This Appledore white paper shows how various operations functions fit together and how you can reduce the frequency of “re-invention,” by re-using both software and experience. It also shows how CSPs can make 100:1 improvements in many cost and agility metrics and make agile innovation realistic.

Posted: 15 Nov 2019 | Published: 28 Feb 2019

WHITE PAPER: Businesses choosing iPaaS providers need to be careful, as different providers may align with your goals differently. Read this whitepaper to learn the five main points to compare between iPaaS providers, and see how providers SnapLogic and Workato matchup.

Posted: 02 Jul 2019 | Published: 31 Dec 2018