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5 Ways to Level Your Service Desk Using IT Process Automation sponsored by Ayehu WHITE PAPER: Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate. Posted: 01 Nov 2019 \| Published: 01 Nov 2019 TOPICS: IT Service Management \| IT Services

CW Middle East ezine July 2018 sponsored by ComputerWeekly.com EZINE: What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector. Posted: 09 Jul 2018 \| Published: 12 Jul 2018 TOPICS: Artificial Intelligence \| Computer Hardware \| Internet Infrastructure \| Internet Services \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Security \| Security Management \| Training

The KPIs Top MSPs Rely on and How to Use Them in Your Business sponsored by ConnectWise EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business. Posted: 04 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Performance Testing \| Peripheral Hardware \| VARs

Understanding Your Data Protection ROI sponsored by Veeam Software EBOOK: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI. Posted: 28 Jan 2020 \| Published: 28 Jan 2020 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant sponsored by ComputerWeekly.com EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries. Posted: 02 Jan 2020 \| Published: 09 Jan 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Storage \| Computer Industry \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Project Management

Understanding the Economics of In-cloud Data Protection: Designed for Today with Tomorrow in Mind sponsored by Dell EMC WHITE PAPER: By using cloud-based data protection, organizations can provide enterprise-level protection at a reasonable cost and maximize their cloud resources. Read this ESG white paper to see the results of an annual IT spending intentions survey which outlines 3 major benefits of incorporating in-cloud data protection into your strategy for cloud workloads. Posted: 06 Feb 2020 \| Published: 06 Feb 2020 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Replication \| Data Security \| Data Storage \| Database Security \| Database Server Software \| Databases \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending

The Gateway to a Modern Employee Experience: IT Service Desk sponsored by SolarWinds, Inc. EBOOK: Save a copy of this eBook to explore the relationship between IT responsibilities and employee expectations – and how to use service desks to keep in tune with user demands in today’s fast-evolving technology landscape. Posted: 18 Nov 2019 \| Published: 18 Nov 2019 TOPICS: IT Management \| IT Service Management \| IT Services

Emerging Trends and New Developments in Software-Defined Networks sponsored by ComputerWeekly.com EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks. Posted: 23 Oct 2017 \| Published: 23 Oct 2017 TOPICS: IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Networking \| Software Virtualization

What to Expect from AIOps in 2019 sponsored by ServiceNow ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019. Posted: 30 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

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