Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
EBOOK:
Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019
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Infographic: 2019 Europe IT Priorities - Digital Transformation
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we take a look at what stage of digital transformation companies across Europe are at, what the main drivers behind digital transformation are and which IT activities are being directly impacted by it. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Building Connected Organizations with Collaboration Tools
sponsored by Workplace by Facebook
WHITE PAPER:
Download this white paper to learn the 6 attributes that are considered critical to building connected, digital organizations, and find out how Workplace by Facebook can help you achieve them.
Posted: 17 Jun 2019 | Published: 17 Jun 2019
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The Rise of AIOps, Explained
sponsored by ServiceNow
ESSENTIAL GUIDE:
AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
Posted: 02 May 2019 | Published: 01 May 2019
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Digital Transformation Powers the New UC Work Experience
sponsored by Avaya
WHITE PAPER:
In this IDC Technology Spotlight, explore important trends, benefits, and solutions beyond the traditional desktop workspace in the evolving UCC market.
Posted: 23 Jul 2019 | Published: 03 Jun 2019
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How ServiceNow Delivers High-Performance Business Services with AIOps
sponsored by ServiceNow
PRODUCT OVERVIEW:
Jump inside this white paper to learn how ServiceNow's AIOps platform employs machine learning, natural language processing, advanced analytics and more to cut through event noise and give IT support professionals some breathing room.
Posted: 24 Jul 2019 | Published: 20 Feb 2019
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Service Health with AIOps from ServiceNow
sponsored by ServiceNow
WHITE PAPER:
Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
Posted: 03 May 2019 | Published: 20 Feb 2019
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Let's Put Them to the Test! WIFI vs CBRS
sponsored by Motorola, Inc.
WHITE PAPER:
It's no surprise that WiFi isn't holding up its end of the bargain: it was not built to support complex enterprise operations. But, with Citizens Broadband Radio Service (CBRS), there may be a better way. In this white paper, explore how Motorola's CBRS solution, MOTOTRBO Nitro, can provide increased capacity, greater coverage and clearer voice.
Posted: 17 Jul 2019 | Published: 30 Jun 2019
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Vodafone Business Broadband and Phone
sponsored by Vodafone
WHITE PAPER:
Whether you're a small business or a global enterprise, you need a way to communicate with each other. In this white paper, learn about 1 communication system and its features.
Posted: 14 Aug 2019 | Published: 14 Aug 2019
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