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WHITE PAPER: ServiceNow is a key supplier for many customers, and your sales team knows it, so it's hard to gain leverage to get the best price, functionality and service for your budget. In this helpful guide, learn the 5 best ways to achieve a discount, simple (but common) mistakes to avoid, and more.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.

Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

WHITE PAPER: Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices.

Posted: 10 Sep 2021 | Published: 10 Sep 2021

EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit.

Posted: 05 Aug 2020 | Published: 13 Aug 2020

EGUIDE: Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

EZINE: In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.

Posted: 24 Jul 2020 | Published: 28 Jul 2020

WHITE PAPER: Customers doing business with Cisco most often contract through a Cisco Enterprise Agreement (EA). The discounts can be enticing but risks inherent to this agreement expose you to cost overruns in other ways. This guide exposes the "Top 3 Gotchas in a Cisco EA" and explains how to avoid them.

Posted: 14 Sep 2021 | Published: 14 Sep 2021

WHITE PAPER: This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

WHITE PAPER: It's not easy to develop a strong negating position with an entrenched vendor like SAP whose solutions are key to running your business. This essential guide to negotiating with SAP will lay out a step-by-step deal plan and timeline and best practices to develop a communication strategy to create and maintain negotiating leverage.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.

Posted: 26 Nov 2020 | Published: 10 Dec 2020