SLAs

EGUIDE: Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

EGUIDE: This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.

Posted: 28 Nov 2011 | Published: 07 Nov 2011

WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.

Posted: 10 Dec 2010 | Published: 10 Dec 2010

CASE STUDY: Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more.

Posted: 21 Apr 2011 | Published: 21 Apr 2011

PRESENTATION TRANSCRIPT: In this transcript of a podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.

Posted: 31 May 2011 | Published: 31 May 2011

EBOOK: In The Five Essential Elements of Application Performance Monitoring, author and renowned business technology expert Don Jones discusses an Application Performance Monitoring (APM) approach that helps businesses improve application performance from the perspective of the business and the end user.

Posted: 13 Apr 2011 | Published: 13 Apr 2011

WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.

Posted: 14 Feb 2012 | Published: 31 Dec 2011

EGUIDE: This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.

Posted: 13 Jun 2012 | Published: 13 Jun 2012

EGUIDE: Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.

Posted: 29 Nov 2011 | Published: 28 Nov 2011

PRESENTATION TRANSCRIPT: Failing to modernize your data protection could be catastrophic in terms of lost time, profit, and reputation. This informative white paper explores today's easiest, most cost-effective solutions to new data protection challenges.

Posted: 12 Sep 2012 | Published: 10 Sep 2012