Radikale Innovation im Kundenservice vorantreiben
sponsored by ServiceNow
EGUIDE:
Erfahren Sie in diesem Whitepaper unter anderem über 5 entscheidende Schwerpunkte, die Sie benötigen, um immer höheren Kundenanforderungen erfolgreich gerecht zu werden.
Posted: 13 Oct 2021 | Published: 13 Oct 2021
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Building A World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK:
Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021
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Dell EMC Negotiations Guide
sponsored by ClearEdge
WHITE PAPER:
These days, it's getting harder and harder to get a good deal from Dell EMC—even if you grow your investment. They're increasingly successful at locking their customers in and eliminating negotiation leverage. This critical resource provides a proven blueprint to get competitive pricing.
Posted: 14 Sep 2021 | Published: 31 Dec 2020
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An SRE journey to AIOp
sponsored by IBM
WHITE PAPER:
Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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IT Services Statement of Work Guide
sponsored by ClearEdge
WHITE PAPER:
Demand for IT Services and Systems Integrators is on the rise, and the Statement of Work (S.O.W.) used to define the services performed by these outside vendors can be critical to achieving a success. This guide helps you avoid mistakes in your IT Services S.O.W.
Posted: 13 Sep 2021 | Published: 31 Dec 2020
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Cisco Negotiations Guide
sponsored by ClearEdge
WHITE PAPER:
Cisco solutions are entrenched in most organizations which can give their sales teams the upper hand in negotiations. Many customers overpay. But there's hope. This eGuide walks you through a 4-point plan to negotiate the best deal.
Posted: 14 Sep 2021 | Published: 14 Sep 2021
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Frictionless Migrations from Broadcom CA to BMC
sponsored by BMC
EBOOK:
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Posted: 22 Oct 2021 | Published: 22 Oct 2021
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Negotiating with Adobe
sponsored by ClearEdge
WHITE PAPER:
Adobe's solutions are the de facto choice for many of their customers. Adobe holds the line in purchase negotiations because they know their solutions are entrenched. To prevail, you must employ a disciplined approach. This budget-saving resource reveals how.
Posted: 10 Sep 2021 | Published: 10 Sep 2021
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Building blocks video
sponsored by Enate UK
VIDEO:
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020
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