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Real Use Cases for IT Service Management Virtual Agents sponsored by Serviceaide CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

CW Benelux February 2018 sponsored by ComputerWeekly.com EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities. Posted: 01 Feb 2018 \| Published: 01 Feb 2018 TOPICS: Biometrics \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Hackers \| IT Best Practices \| IT Consulting Services \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security Best Practices \| Security Infrastructure \| Security Policies \| Security Software

Case Study: How TransAlta Keeps Their Lights On sponsored by ServiceNow CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%. Posted: 19 Mar 2019 \| Published: 19 Mar 2019 TOPICS: IT Management \| IT Service Management \| IT Services

How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs. Posted: 22 Mar 2019 \| Published: 22 Mar 2019 TOPICS: IT Departments \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems

IT Architect's Guide to File Gateway Consolidation sponsored by IBM WHITE PAPER: This white paper outlines five key characteristics that IT architects should look for in an enterprise file gateway solution as a part of a larger MFT strategy: Simplify operations and reduce cost, achieve greater visibility, security, collaboration and compliance. Posted: 20 Nov 2019 \| Published: 20 Nov 2019 TOPICS: Collaboration \| Compliance (Systems Operations) \| Compliance Software \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Top 12 Enterprise Service Management Vendors Head-to-Head sponsored by Micro Focus WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack. Posted: 25 Oct 2018 \| Published: 23 Aug 2018 TOPICS: Enterprise Services Architecture \| Enterprise Systems \| IT Industry \| IT Service Management \| IT Services \| IT Spending

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences sponsored by Splunk WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers. Posted: 21 Mar 2019 \| Published: 21 Mar 2019 TOPICS: IT Management \| IT Service Management \| IT Services

Moogsoft AIOps Helps HCL reduce MTTR by 33% for Hybrid Cloud Managed Service Assurance sponsored by Moogsoft WHITE PAPER: From operational noise, to overwhelming waves of alerts, to change frequency, managing IT service operations can grow to unmanageable levels that can drown IT teams in inefficiencies. Download this whitepaper which dives into the 4 benefits of AIOps for managed IT services, and learn about how it can control 5 critical challenges. Posted: 31 Oct 2019 \| Published: 31 Oct 2019 TOPICS: IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

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