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WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

EZINE: The construction of datacentres in the Netherlands' Amsterdam region has accelerated at such a pace that their demands for electricity are causing concern, prompting city authorities and datacentre operator to open a dialogue about sustainable datacentre industry expansion.

Posted: 26 May 2021 | Published: 10 Jun 2021

WHITE PAPER: Video conferencing is now fully proliferated, but with the hybrid workforce model gaining popularity, more needs to be done to ensure a smooth transition. The key to this flexible meeting environment is interoperability (interop), which breaks down barriers to enable everyone to meet. This article delves into further detail.

Posted: 08 Feb 2021 | Published: 17 Jun 2020

RESOURCE: Enterprise Connect is the leading enterprise communications and collaboration conference in North America. This year, Zoom participated in the virtual event to help attendees understand, plan, and execute their migration to Zoom. In this blog post, explore a roundup of the session that were held at Enterprise Connect’s virtual event with Zoom.

Posted: 16 Apr 2021 | Published: 07 Apr 2021

WHITE PAPER: It’s clear that the cloud is the new normal for businesses. Phone systems are no exception, although the motivation to move this service to the cloud will become more of a necessity than a trend in the future. In this white paper, learn how you can future-proof your organizations by moving your phone system to the cloud.

Posted: 09 Mar 2021 | Published: 09 Mar 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

RESOURCE: 2020 changed everything. Faced with unprecedented hurdles, many companies made quick decisions to enable remote work at scale, deliver virtual care, and maintain business continuity. As you plan for what’s next, it’s time to decide whether your panic purchases actually support a long-term collaboration strategy. Read this article to get started.

Posted: 30 Mar 2021 | Published: 08 Mar 2021

WHITE PAPER: This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EGUIDE: Most organizations take their business continuity plans for granted under normal conditions, but these plans aren’t truly tested until adversity strikes. Now, continuity must be ensured through maximization of remote resources, especially UC technology, to keep employees happy and mitigate risk. Read our expert guide to learn how to do this.

Posted: 06 Nov 2020 | Published: 04 Nov 2020