It's an Evolution, Not a Revolution: Service Desks Are Transforming
sponsored by Serviceaide
WHITE PAPER:
Read about the user and technology considerations to keep in mind when adding an intelligent layer to your IT service desk – and why you should think beyond simple chatbots.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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Computer Weekly – 18 December 2018: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now.
Posted: 14 Dec 2018 | Published: 14 Dec 2018
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Reimagining Retail in the Digital Age
sponsored by Microsoft
WHITE PAPER:
Retailers are facing challenges coming from a myriad of directions. In this white paper, explore the opportunities derived by digital transformation, and how retailers can reimagine their businesses and survey and thrive in today's competitive environment.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER:
A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018
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The Era of Employee Services
sponsored by Samanage
WHITE PAPER:
At the end of the day, your employees are consumers, too. Click to find out how and where IT can improve their employees' experiences within the enterprise through tools like automation, self-service portals, and more. Plus
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Europe IT Priorities 2018
sponsored by IBM
EGUIDE:
In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 03 Aug 2018 | Published: 03 Aug 2018
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Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER:
Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018
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Seamless ITSM Integration for Acquisitions
sponsored by ServiceNow
WHITE PAPER:
Acquisitions always result in a fair amount of organizational restructuring, but IT teams in particular tend to wind up face-to-face with a disproportionate amount of service issues. Click inside to learn how one company's IT team tackled a large amount of acquisitions head-on with the help of an integrated ITSM platform.
Posted: 18 Oct 2018 | Published: 20 Mar 2019
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Transforming Business Collaboration Through Enterprise Service Management
sponsored by Samanage
WHITE PAPER:
Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.
Posted: 14 Aug 2018 | Published: 14 Aug 2018
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The Relevance of Archiving for Business Transformation
sponsored by Hitachi Data Systems
WHITE PAPER:
This paper offers an intelligent archiving method with which archiving apps can automatically move data residing on any tier of storage to a fully integrated and highly available archive platform that enables you to rapidly repurpose data. Read on for a detailed look at this strategy and additional benefits.
Posted: 23 Oct 2018 | Published: 30 Apr 2018
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