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OC-48 Reports
 
How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

Growth Opportunities for Video Conferencing
sponsored by Logitech Inc.
RESEARCH CONTENT: Currently, huddle-room meetings account for 8.1% of all video conferencing room meetings, but Frost & Sullivan estimates that number will grow to 69.8% by 2022. Explore other research findings from Growth Opportunities for Video Conferencing in Huddle Rooms in this executive summary.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

Logitech Inc.

Communicate to Collaborate: 5 Benefits of Implementing Unified Communications
sponsored by Spectrum Enterprise
WHITE PAPER: In this brief white paper, explore 5 benefits of implementing a UC platform and how they can help your organization.
Posted: 13 May 2019 | Published: 13 May 2019

Spectrum Enterprise

What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019

ServiceNow

Obtaining ROI from Operations Bridge
sponsored by Micro Focus
WHITE PAPER: Learn how to define, measure, and report on the ROI capabilities of your Operations Bridge platform – and how to ensure your department is taking full advantage of all its tricks.
Posted: 01 Apr 2019 | Published: 01 Apr 2019

Micro Focus

Establishing Tele-operation of Medical Equipment in Space
sponsored by TeamViewer
CASE STUDY: TeamViewer worked alongside the National Centre for Space Studies in France, also known as CNES, to design a private link that allowed space and ground researchers to interact in ways that were never previously possible. Learn how they did that in this case study.
Posted: 06 May 2019 | Published: 06 May 2019

TeamViewer

Transforming the IT Value Chain
sponsored by ServiceNow
WHITE PAPER: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019

ServiceNow

Safeguard Your People and Facilities with Effective Communications
sponsored by Motorola, Inc.
WHITE PAPER: Communication has a vital role to play in ensuring everyday safety and how quickly emergency response plans can be activated. But how do you know if your system is up to the job? Find out with this Safety-First Communication Checklist.
Posted: 23 May 2019 | Published: 23 May 2019

Motorola, Inc.
 

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