OC-48

WHITE PAPER: Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).

Posted: 28 May 2019 | Published: 28 May 2019

EGUIDE: Unified communications technologies keep evolving as new applications emerge in response to changing work styles. Learn about one of those applications in this expert guide, and explore the evolution of UC and how it got to where it is today.

Posted: 13 Sep 2019 | Published: 13 Sep 2019

WHITE PAPER: Cloud communications isn’t on the drawing board anymore: It’s happening, and with a change like this, the list of possible solutions is constantly growing. So, how do you know which provider you should pick? Start your review with this white paper, which explores 5 key questions to ask any potential UCaaS provider before deciding.

Posted: 10 Jan 2020 | Published: 10 Jan 2020

EGUIDE: Unified communications apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Read this expert guide to review pre-buying considerations for UC tools, as well as suggestions for supporting user adoption.

Posted: 10 Sep 2019 | Published: 10 Sep 2019

EGUIDE: Is your organization considering adopting cloud video conferencing tools? The benefits of video conferencing are apparent and measurable. Learn about them in this expert guide. Also, explore the 5 steps to help ensure a successful video conferencing strategy.

Posted: 09 Sep 2019 | Published: 09 Sep 2019

RESEARCH CONTENT: Today, instant voice communication is a key part of delivering a quality customer experience. That's why 60% of respondents in Motorola's Hospitality Communications Survey said 2-way radios are by far the most popular form of voice communication for hospitality. Explore more survey findings in this report.

Posted: 21 Jun 2019 | Published: 21 Jun 2019

CASE STUDY: When specialty risk transfer care-coordination company, Concordia Care Inc., was planning to expand, they knew they needed a phone system. They decided to implement Nextiva’s cloud communication. Learn about the features of their new communication system, and the benefits they experienced in this case study.

Posted: 10 Oct 2019 | Published: 10 Oct 2019

ANALYST REPORT: Businesses of all industries and sizes are flocking to unified communications as a service (UCaaS) and contact center as a service (CCaaS) in place of legacy, premises-based systems. In this Frost & Sullivan research report, learn everything you need to know about cloud unified communications.

Posted: 13 Jan 2020 | Published: 13 Jan 2020

EBOOK: This e-book will answer the top 20 questions people like you have posed about HCI, so download it here for the answers to all of your queries and to see for yourself if HCI is a good fit for your enterprise.

Posted: 06 Jun 2019 | Published: 06 Jun 2019

ESSENTIAL GUIDE: When credit bureau Experian first rolled out xMatters deployments, the IT landscape was a far cry from what it is today. Keep reading to find out how xMatters continues to drive IT efficiency despite major industry shifts like DevOps and site reliability engineering, based on firsthand experience from Experian.

Posted: 09 May 2019 | Published: 09 May 2019