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JSM Getting Started with OpsGenie Video sponsored by Atlassian VIDEO: Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more. Posted: 24 Nov 2020 \| Premiered: 09 Nov 2020 TOPICS: IT Management \| IT Management Services \| IT Service Management \| IT Services

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

Don't Lose Gamers, Lose Latency sponsored by Hosting Services WHITE PAPER: The challenge of eliminating latency affects everything from MMORPG marketing to the success of VR devices. In this white paper, learn what exactly latency is, as well as recommendations for removing latency issues. Posted: 12 Nov 2020 \| Published: 12 Nov 2020 TOPICS: IT Infrastructure \| IT Management \| IT Services

How to Build a World-Class Customer Journey sponsored by Liongard EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization. Posted: 25 Jan 2021 \| Published: 25 Jan 2021 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IT Outsourcing Services \| IT Services \| Outsourcing

Why IT Modernization Can’t Wait and What To Do About It sponsored by Dell Technologies RESOURCE: Read this custom resource to learn a 5-pronged approach to digital transformation, examine the role that IT modernization plays, and evaluate 6 characteristics to look for in a solution. Posted: 06 Nov 2020 \| Published: 06 Nov 2020 TOPICS: Cloud Computing \| Cloud Management \| Converged Networks \| Data Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 14 Feb 2020 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

The Definitive Guide to Onboarding sponsored by Liongard WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more. Posted: 02 Feb 2021 \| Published: 02 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Outsourcing

IT Operations Management Book of Knowledge sponsored by ServiceNow WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies. Posted: 21 Oct 2020 \| Published: 21 Oct 2020 TOPICS: IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services

CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets sponsored by ComputerWeekly.com EZINE: Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses. Posted: 24 Jan 2020 \| Published: 13 Feb 2020 TOPICS: Artificial Intelligence \| Computer Hardware \| Intelligent Networks \| Internet Infrastructure \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| Security \| Security Best Practices

ServiceNow adds mobile app to 'New York' Now Platform sponsored by ServiceNow EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide. Posted: 21 Nov 2019 \| Published: 21 Nov 2019 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

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