KPI

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 05 Sep 2011

CASE STUDY: As a major electricity supplier, TransAlta relies heavily on its IT capabilities. With more than 2,300 employees, TransAlta also needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations. Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.

Posted: 23 Jan 2018 | Published: 01 Jul 2016

WHITE PAPER: This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center.

Posted: 31 Oct 2008 | Published: 31 Oct 2008

WHITE PAPER: This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.

Posted: 10 Mar 2009 | Published: 10 Mar 2009

WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.

Posted: 16 Feb 2011 | Published: 16 Feb 2011

EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.

Posted: 21 May 2014 | Published: 21 May 2014

WHITE PAPER: This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.

Posted: 24 Jan 2014 | Published: 24 Jan 2014

DATA SHEET: Service-oriented architecture (SOA) is an entirely new approach to IT that connects people, process, and technology in a dynamic, distributed environment; however, it also increases system complexity. Read this data sheet to learn how together, Oracle Enterprise Repository and Oracle Service Registry create a solid foundation for SOA governance.

Posted: 14 May 2009 | Published: 14 May 2009

WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Posted: 16 Jul 2010 | Published: 16 Jul 2010

WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.

Posted: 18 Jun 2008 | Published: 01 Jul 2007