Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
sponsored by SearchSecurity.com
EGUIDE:
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
Posted: 07 Dec 2012 | Published: 07 Dec 2012
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Implementing Cloud Storage Metrics to Improve Efficiency
sponsored by Intel
WHITE PAPER:
When moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments.
Posted: 04 Oct 2011 | Published: 04 Oct 2011
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY:
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER:
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014
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Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE:
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014
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The CIO Profession: Leaders of Change, Drivers of Innovation
sponsored by IBM
WHITE PAPER:
CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
Posted: 11 Feb 2009 | Published: 10 Feb 2009
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Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012
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HP Executive Scorecard: Real-time insights for IT management
sponsored by Hewlett Packard Enterprise
VIDEO:
CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
Posted: 22 Nov 2011 | Premiered: 22 Nov 2011
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Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER:
In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008
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The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER:
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010
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