A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Creating a Single System of Engagement for a Global Organisation
sponsored by ServiceNow
WHITE PAPER:
Faced with disconnected systems and rising process costs after a period of high growth, Experian was quick to recognize its need to upgrade existing IT services. Inside, find out how they scaled up and streamlined their service delivery capabilities – ultimately halving incident response times.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Simplifying Remote Monitoring and Management for MSPs
sponsored by Datto, Inc.
EBOOK:
Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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How Converged Infrastructure Can Fast-Track IT as a Service Delivery
sponsored by Pure Storage
RESOURCE:
Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018
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The Financial Services Industry is Under Attack
sponsored by Nominet
RESOURCE:
This resource brings into focus the dangers that cyberthreats pose for the financial services industry. Read on for more about the threat landscape.
Posted: 12 Nov 2018 | Published: 12 Nov 2018
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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How National Grid Aligned IT Strategy with Business Ambitions
sponsored by ServiceNow
WHITE PAPER:
In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
Posted: 14 Nov 2018 | Published: 15 May 2018
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The Relevance of Archiving for Business Transformation
sponsored by Hitachi Data Systems
WHITE PAPER:
This paper offers an intelligent archiving method with which archiving apps can automatically move data residing on any tier of storage to a fully integrated and highly available archive platform that enables you to rapidly repurpose data. Read on for a detailed look at this strategy and additional benefits.
Posted: 23 Oct 2018 | Published: 30 Apr 2018
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Keeping IT a Step Ahead with ITSM
sponsored by Sunrise Software
EGUIDE:
In this eGuide, discover how key ITSM principles and ideologies can be applied to keep IT a step ahead of business technology demands, preserve resource spending, and more.
Posted: 11 Sep 2018 | Published: 07 Sep 2018
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Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER:
For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018
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