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Maximize Your Collaboration Investment by Choosing the Right Services Approach sponsored by Cisco Systems, Inc. ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners. Posted: 15 Mar 2011 \| Published: 01 Jun 2010 TOPICS: Collaboration \| Internet Email Services \| Teleconferences \| Teleconferencing Services \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Voice Networking

Computer Weekly - 29 October 2019: IR35 reforms - the difficult decisions facing IT contractors sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks - we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now. Posted: 27 Oct 2019 \| Published: 29 Oct 2019 TOPICS: Cloud Computing \| Cloud Security \| Cybersecurity \| Financial Applications Software \| Financial Industry Organizations \| Financial Service Providers \| IT Consulting Services \| IT Outsourcing Services \| IT Services \| IT Workforce

CW Middle East Oct to Dec 2017 sponsored by ComputerWeekly.com EZINE: This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise. Posted: 05 Oct 2017 \| Published: 12 Oct 2017 TOPICS: Computer Hardware \| Intelligent Databases \| Intelligent Networks \| Internet Applications Software \| Internet Infrastructure \| Internet Services \| Internet Usage \| IT Consulting Services \| IT Infrastructure \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Networking \| Smart Appliances

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow EBOOK: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money. Posted: 04 Apr 2018 \| Published: 20 Jan 2018 TOPICS: CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

Europe IT Priorities 2018 sponsored by ComputerWeekly.com EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: European Union \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

The KPIs Top MSPs Rely on and How to Use Them in Your Business sponsored by ConnectWise EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business. Posted: 04 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Performance Testing \| Peripheral Hardware \| VARs

CW Middle East July-Sept 2019: SAP project drives digital transformation for Saudi Arabia's largest auto company sponsored by ComputerWeekly.com EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector. Posted: 25 Jun 2019 \| Published: 11 Jul 2019 TOPICS: Application Deployment \| Application Development \| Applications Software \| Computer Hardware \| Computer Industry \| IT Infrastructure \| IT Services

Under the Hood of the Modern IT Service Desk sponsored by ServiceNow EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own. Posted: 27 Jan 2020 \| Published: 27 Jan 2020 TOPICS: IT Service Management \| IT Services

Computer Weekly – 18 December 2018: The 50 most influential people in UK IT sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now. Posted: 14 Dec 2018 \| Published: 14 Dec 2018 TOPICS: Backups \| Data Management \| ERP \| IT Departments \| IT Industry \| IT Management \| IT Services \| Network Appliances \| Network Architectures

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