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2019 Planning: Understanding Your Top Prospect Needs sponsored by Kaseya EBOOK: This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

v sponsored by ServiceNow WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth. Posted: 25 Jan 2018 \| Published: 01 Jan 2018 TOPICS: CIOs \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

How to Transform Your Business to Become a Bionic MSP sponsored by Kaseya EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more. Posted: 12 Mar 2019 \| Published: 12 Mar 2019 TOPICS: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

CIO Trends #8: Nordics sponsored by ComputerWeekly.com EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each. Posted: 09 Jan 2019 \| Published: 09 Jan 2019 TOPICS: Artificial Intelligence \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Utility Services \| Project Management

Top 10 Benelux IT stories of 2018 sponsored by ComputerWeekly.com EGUIDE: The Netherlands and Belgium might be small in terms of population and land area, but they are leading nations when it comes to the use of technology in society. There are numerous examples of the transformative nature of IT in the Netherlands and Belgium in this top 10, such as plans for autonomous ships and smart city developments. Posted: 02 Jan 2019 \| Published: 02 Jan 2019 TOPICS: Artificial Intelligence \| Data Center Management \| Data Center Networking \| IT Management \| IT Utility Services \| Project Management \| Security

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

CW Buyers Guide: Green IT sponsored by ComputerWeekly.com WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identify the issues around going green and explains the pros and cons of using third-party facilities to run IT services. Posted: 29 Nov 2012 \| Published: 26 Jan 2011 TOPICS: IT Management Services \| IT Service Management \| IT Systems \| IT Utility Services

Study Reveals Cloud Expectations, Concerns and Experiences sponsored by Cisco Systems, Inc. WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide. Posted: 12 Nov 2013 \| Published: 03 Oct 2013 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| IT Utility Services \| Server Management \| Server Provisioning \| Server Virtualization \| Server Virtualization Software

Microsoft Collaboration and Productivity Apps Use Case sponsored by Rackspace WHITE PAPER: This concise white paper offers a snapshot into a managed private cloud environment that can help ensure your mission-critical Microsoft applications run effectively. Download now to learn how you can power Exchange, SharePoint, Lync, and more with higher availability Posted: 04 Jun 2015 \| Published: 04 Jun 2015 TOPICS: Applications Management \| Cloud Computing \| Cloud Management \| Collaboration \| Hosting Services \| Microsoft Exchange \| Private Cloud \| SharePoint

Claranet Managed Application Hosting services sponsored by Claranet WHITE PAPER: Access this brief resource to learn details of one managed application hosting service which uses the latest advances in virtualization, security and storage technologies to part- or fully- manage their customer's applications. Read on to learn the benefits it can bring to your organization. Posted: 28 Jun 2013 \| Published: 28 Jun 2013 TOPICS: Application Deployment \| Application Hosting \| Applications Management \| Applications Management Services \| Hosting Services \| Virtualization Security

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