Information Technology Best Practices

WHITE PAPER: Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.

Posted: 17 Aug 2018 | Published: 17 Aug 2018

WHITE PAPER: A third of C-suite executives say they aren't confident that they're doing enough to capitalize on AI and analytics. Learning from the success of industry front-runners, find out three best practices designed to kick-start your IT modernization in the right direction.

Posted: 21 Aug 2018 | Published: 21 Aug 2018

WHITE PAPER: In this analysis report, find out why your peers at other IT organizations are placing server security as a top concern. Based on interviews with over 300 IT professionals from server-heavy enterprises, this report sheds light on the concerns and purchasing priorities that are driving the latest infrastructure security trends.

Posted: 20 Aug 2018 | Published: 30 Apr 2018

WHITE PAPER: In this case study, find out how Optus Wholesale employed the help of an automation platform to tackle an influx of new service orders, to the relief of customers and employees alike.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

WHITE PAPER: In this guide, find out what separates out-tasking and outsourcing from one another, and get several use cases that stand to benefit from each method. Plus, discover a seven-step roadmap that can help your organization find its best case IT service distribution scenario.

Posted: 22 Aug 2018 | Published: 22 Aug 2018

WHITE PAPER: Alert fatigue isn't an incurable problem – even the largest and most complex infrastructures can be wrangled and monitored efficiently if you follow the right steps. Click now to get the 4 key steps for overcoming alert fatigue, and the potential revenue and security risks that can follow close behind.

Posted: 17 Aug 2018 | Published: 17 Aug 2018

WHITE PAPER: Click to learn more about the risks posed by microservices and how some organizations are developing strategies to overcome their added complexity. Plus, learn about a distributed monitoring tool that hopes to solve some of the problems that can make microservices so tricky.

Posted: 23 Aug 2018 | Published: 23 Aug 2018

WHITE PAPER: Click to access a new, streamlined IT operations measurement model designed to pinpoint the areas of your operations that might be slowing your organization down – and hindering your customers' experiences.

Posted: 25 Sep 2018 | Published: 25 Sep 2018

WHITE PAPER: Jump into this whitepaper to learn about an intelligent automation platform designed to fill the gaps between IT and the business, aligning users and IT team members with a common set of tools. Plus, find out why some of the most notable names in IT like Jira, Box, and more rely on this platform to keep everyone rowing in the same direction.

Posted: 23 Aug 2018 | Published: 23 Aug 2018

WHITE PAPER: Automation deployment is an extremely technical process, requiring skills that most organisations don't have on hand. In this automation roadmap, learn where to start your organisation on its journey, and how to find the right automation partner with the knowledge and expertise to guide the way.

Posted: 13 Aug 2018 | Published: 06 Aug 2017