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Pitney Bowes Case Study
sponsored by Virtela Communications, Inc.
CASE STUDY: When Pitney Bowes needed to extend the company's internal enterprise applications to its offices overseas, it required a solution for connecting securely to the corporate IT network.
Posted: 03 Mar 2008 | Published: 22 Feb 2008

Virtela Communications, Inc.

Personalized Video Experiences
sponsored by Motorola, Inc.
WHITE PAPER: This paper explains various topics like: MPEG-4 Wins the Battle of the Bandwidth, How to Succeed in Targeted Advertising, Changing Times for Video On Demand, Modular Uplink System and Making the Change to Switched Digital Video.
Posted: 05 Jan 2009 | Published: 31 Dec 2008

Motorola, Inc.

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018

Micro Focus

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY: HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018

ServiceNow

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

ServiceNow

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019

ServiceNow
 

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