5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019
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Maximizing Port Safety
sponsored by Motorola, Inc.
WHITE PAPER:
Business-critical communication systems are enabling ports to overcome the challenges and generate competitive edge through more efficient operations, safer working conditions and stronger security protection. In this resource, learn how Motorola Solutions can help your organization deliver secure port operations, as well as minimize risk.
Posted: 22 Mar 2019 | Published: 22 Mar 2019
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Transform IT
sponsored by ServiceNow
WHITE PAPER:
A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019
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Innovators in Action: A Collection of Inspiring Customer Stories
sponsored by Splunk
CASE STUDY:
Inside this collection of case studies, find out how over thirty different organizations in industries like communications, energy, software, finance, and more are generating value from their machine and operational data.
Posted: 27 Mar 2019 | Published: 27 Mar 2019
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Shining a Light on Technology Asset Management (TAM)
sponsored by Nlyte Software
WHITE PAPER:
Complex and often oversaturated, the compute infrastructure of most organizations is not a happy place for IT pros. Inside, catch glimpses at what technology asset management (TAM) platforms offer to organizations and enterprises who might be juggling one too many technology pieces at once.
Posted: 20 May 2019 | Published: 20 May 2019
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Communicate to Collaborate: 5 Benefits of Implementing Unified Communications
sponsored by Spectrum Enterprise
WHITE PAPER:
In this brief white paper, explore 5 benefits of implementing a UC platform and how they can help your organization.
Posted: 13 May 2019 | Published: 13 May 2019
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What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE:
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:
There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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Establishing Tele-operation of Medical Equipment in Space
sponsored by TeamViewer
CASE STUDY:
TeamViewer worked alongside the National Centre for Space Studies in France, also known as CNES, to design a private link that allowed space and ground researchers to interact in ways that were never previously possible. Learn how they did that in this case study.
Posted: 06 May 2019 | Published: 06 May 2019
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Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY:
In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019
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