Five Essential Characteristics for Service Management Integration
sponsored by Perspectium
WHITE PAPER:
Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Europe IT Priorities 2018
sponsored by IBM
EGUIDE:
In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 03 Aug 2018 | Published: 03 Aug 2018
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Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER:
Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018
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The Implications of GDPR on IT Service Management
sponsored by Perspectium
WHITE PAPER:
As GDPR reshapes data privacy and data portability regulations, IT service management will take a leading role in meeting new compliance standards. Learn how to keep your ITSM strategy synced with these regulations and the areas of IT that will be impacted most.
Posted: 28 Mar 2018 | Published: 28 Feb 2018
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It Shouldn't Be This Hard! Providing Better Support With Less Resources
sponsored by LogMeIn Rescue
VIDEO:
Click to learn how organizations are re-approaching their support strategies to keep up with heightening customer demands, including new and emerging processes, technologies, and methodologies that can help.
Posted: 02 Aug 2018 | Premiered: 30 Jul 2018
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Computer Weekly buyer's guide to mobile app development
sponsored by ComputerWeekly.com
EBOOK:
In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
sponsored by ServiceNow
WHITE PAPER:
University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
Posted: 14 Nov 2018 | Published: 20 Jan 2018
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CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE:
Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018
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Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK:
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018
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Scaling the Service Desk through the Cloud
sponsored by Sunrise Software
EGUIDE:
In this eGuide, find out how Utilita Energy leveraged the cloud to keep their service desk and ITSM capabilities in step with their rapidly growing business, ensuring that the company's highly distributed workforce had access to support around the clock.
Posted: 11 Sep 2018 | Published: 07 Sep 2018
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