How to Implement a Virtual Agent
sponsored by Serviceaide
WHITE PAPER:
Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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Industry Guide for Big Data in Federal Agencies & the Public Sector
sponsored by MapR
WHITE PAPER:
Big data has been making a difference in enterprises for several years now. But what about in government agencies? Discover in this resource several use cases for big data in government, including cybersecurity and crime prediction.
Posted: 26 Jun 2018 | Published: 26 Jun 2018
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Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER:
Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks.
Posted: 08 Apr 2014 | Published: 31 Oct 2013
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Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery
sponsored by BlackBerry
WHITE PAPER:
This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started.
Posted: 18 Mar 2008 | Published: 01 Jan 2007
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Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations
sponsored by BlackBerry
WHITE PAPER:
This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless.
Posted: 08 Apr 2008 | Published: 01 Jan 2007
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The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012
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Working Together To Improve Strategic Planning
sponsored by Oracle Corporation
WHITE PAPER:
This report reveals compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning.
Posted: 01 Oct 2010 | Published: 01 Oct 2010
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Into the Future: The Fast Track for Financial Markets
sponsored by IBM Line of Business
WHITE PAPER:
This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.
Posted: 17 Jun 2008 | Published: 01 Sep 2007
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Advanced Case Management: Making its Mark on Key Government Sectors
sponsored by IBM
WHITE PAPER:
Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.
Posted: 10 May 2012 | Published: 10 May 2012
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Maximizing the Value of Economic Stimulus Funds
sponsored by SAP America, Inc.
WHITE PAPER:
The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources..
Posted: 05 Jun 2009 | Published: 05 Jun 2009
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