Introduction to Perspectium
sponsored by ServiceNow
WEBCAST:
This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020
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MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE:
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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CW Europe December 2019: Deutsche Bank creates innovation division
sponsored by ComputerWeekly.com
EZINE:
German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe.
Posted: 03 Dec 2019 | Published: 12 Dec 2019
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Computer Weekly - 29 October 2019: IR35 reforms - the difficult decisions facing IT contractors
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks - we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now.
Posted: 27 Oct 2019 | Published: 29 Oct 2019
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4 Pandemic Planning Considerations for IT
sponsored by Service Express
RESOURCE:
Access this blog post to learn the 4 essential business function considerations to include in your pandemic planning strategy and discover the benefits of each.
Posted: 04 Sep 2020 | Published: 04 Sep 2020
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IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020
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CW Middle East July-September 2020: Technology helps SMEs in UAE combat coronavirus crisis
sponsored by ComputerWeekly.com
EZINE:
The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic – and technology is helping to lead the fight.
Posted: 02 Jul 2020 | Published: 09 Jul 2020
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Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER:
Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020
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Transforming Communications at NPower
sponsored by FourNet
CASE STUDY:
Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.
Posted: 04 Aug 2020 | Published: 04 Aug 2020
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