Dedicated Lines

WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.

Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.

Posted: 05 Mar 2019 | Published: 31 Dec 2018

EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.

Posted: 06 Dec 2018 | Published: 13 Dec 2018

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries

Posted: 03 Apr 2019 | Published: 03 Apr 2019

WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.

Posted: 03 May 2019 | Published: 03 May 2019

EGUIDE: The Nordic region is pioneering when it comes to the use of IT in society and business. In many ways, the region is a test bed for the most advanced implementations of technology, such as artificial intelligence (AI). Here are Computer Weekly's top 10 Nordic articles for 2018, with a look back at CIO interviews and the effect of AI on the region.

Posted: 09 Jan 2019 | Published: 09 Jan 2019

CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.

Posted: 22 Mar 2019 | Published: 22 Mar 2019

EGUIDE: The results of our 2019 IT Priorities survey are in, and they show the good news that IT budgets are rising faster than they have for many years. Cloud remains the top spending priority for this year, but IT automation is growing fast as a major investment area.

Posted: 27 Feb 2019 | Published: 27 Feb 2019

ANALYST REPORT: Inside this Forrester analysis, find out how the top 15 enterprise service management providers stack up against each other in Q4 2019. Using 23 unique evaluation criteria, learn how each provider matches up against common infrastructure and operations demands.

Posted: 18 Oct 2019 | Published: 10 Oct 2019