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CW Benelux ezine November 2018 sponsored by ComputerWeekly.com EZINE: The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies. Posted: 02 Nov 2018 \| Published: 08 Nov 2018 TOPICS: Application Development \| Artificial Intelligence \| Computer Hardware \| Computer Software Industry \| Data Center Infrastructure Efficiency \| Data Center Power Management \| Financial Applications Software \| Financial Services \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Mobile Device Management

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

Pushing IT Operations Into High Gear with ITSM and ITOM sponsored by ServiceNow EBOOK: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms. Posted: 09 Oct 2018 \| Published: 09 Oct 2018 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Beyond the Cubicle: Life in the Digital Workspace sponsored by Citrix WHITE PAPER: Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays. Posted: 02 Jul 2018 \| Published: 02 Jul 2018 TOPICS: IT Best Practices \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Mobile Device Management \| Mobile Workers \| Remote Computing \| Remote Users

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences sponsored by Splunk WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers. Posted: 21 Jan 2019 \| Published: 21 Jan 2019 TOPICS: Artificial Intelligence \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Get Better, Faster, Cheaper IT Service Through AI Capabilities sponsored by ServiceNow EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how. Posted: 29 Apr 2019 \| Published: 20 Apr 2019 TOPICS: IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

What to Expect from AIOps in 2019 sponsored by ServiceNow ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019. Posted: 30 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

Adidas: IT Self-Service in Action sponsored by ServiceNow CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

CW Europe – March 2018 sponsored by ComputerWeekly.com EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit. Posted: 01 Mar 2018 \| Published: 08 Mar 2018 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Computer Hardware \| Computer Software Industry \| Internet Infrastructure \| Internet Security \| Internet Structure \| IT Best Practices \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Mobile CRM \| Mobile Device Management \| Regulations \| Smart Appliances \| Smart Phones

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