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Oracle Gotchas Guide sponsored by ClearEdge WHITE PAPER: Oracle customer contracts are complex, and their sales teams don't make it easy to get what you deserve. You risk cost increases and other negative surprises unless you have a firm handle on key terms and hidden traps in Oracle's agreements. In this guide, learn what you need to know to succeed. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Cloud Computing \| Database Management \| Database Management Software \| Databases \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Oracle (Product) \| Purchasing \| Purchasing Best Practices \| Spend Management

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport sponsored by ComputerWeekly.com EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit. Posted: 05 Aug 2020 \| Published: 13 Aug 2020 TOPICS: Cloud Computing \| Cloud Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| Security \| Security Audits

Radikale Innovation im Kundenservice vorantreiben sponsored by ServiceNow EGUIDE: Erfahren Sie in diesem Whitepaper unter anderem über 5 entscheidende Schwerpunkte, die Sie benötigen, um immer höheren Kundenanforderungen erfolgreich gerecht zu werden. Posted: 13 Oct 2021 \| Published: 13 Oct 2021 TOPICS: Application Infrastructure \| CRM \| IT Services

Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now. Posted: 27 Sep 2021 \| Published: 28 Sep 2021 TOPICS: Artificial Intelligence \| Data Center Construction \| Data Center Cooling \| Data Center Design \| Data Center Power Management \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Remote Access Protocols \| Remote Users \| Software Development Life-Cycles \| Software Development Methodologies

Microsoft Deal-Makers Toolkit sponsored by ClearEdge WEBCAST: This webinar, "Microsoft Deal-Makers Toolkit," outlines Microsoft's sales strategy and how you can neutralize it before your next purchase or renewal. Posted: 10 Sep 2021 \| Premiered: Feb 10, 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Purchasing \| Purchasing Best Practices \| Windows

5 best practices for resilient, reliable, remote IT services sponsored by ServiceNow WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more. Posted: 01 Feb 2021 \| Published: 01 Feb 2021 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by ComputerWeekly.com EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 04 Dec 2020 \| Published: 04 Dec 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner sponsored by Serviceaide WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper. Posted: 09 Jun 2020 \| Published: 09 Jun 2020 TOPICS: IT Service Centers \| IT Service Management \| IT Services

Webinar: Best practices for effective IT alerting sponsored by LogicMonitor WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more. Posted: 14 Jan 2021 \| Premiered: Jan 14, 2021 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

The Definitive Guide To Onboarding sponsored by Liongard WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more. Posted: 22 Jan 2021 \| Published: 02 Feb 2021 TOPICS: IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Services \| IT Workforce \| Outsourcing

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