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Negotiating with Salesforce sponsored by ClearEdge WHITE PAPER: Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices. Posted: 10 Sep 2021 \| Published: 10 Sep 2021 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator sponsored by ComputerWeekly.com EGUIDE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems. Posted: 26 Mar 2021 \| Published: 26 Mar 2021 TOPICS: Financial Applications Software \| Financial Services \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Services \| Security \| Security Infrastructure

Chapter 13: IT Troubleshooting sponsored by McGraw Hill BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more. Posted: 12 Jan 2021 \| Published: 12 Jan 2021 TOPICS: Careers \| IT Best Practices \| IT Management \| IT Services \| IT Workforce \| Troubleshooting

How to Build a World-Class Customer Journey sponsored by Liongard EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization. Posted: 25 Jan 2021 \| Published: 25 Jan 2021 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IT Outsourcing Services \| IT Services \| Outsourcing

Microsoft M365: Understanding Your Entitlements and Usage sponsored by ClearEdge WEBCAST: This webinar discusses the important concepts and components of Microsoft 365 Suites suites to help you reduce compliance risks and improve the management and optimization of your cloud licenses. Posted: 10 Sep 2021 \| Premiered: Mar 9, 2021 TOPICS: Cloud Computing \| Collaboration \| Communications Software \| Communications Systems \| Compliance Audits \| Compliance Best Practices \| IT Service Management \| IT Services \| IT Spending \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Windows

CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT sponsored by ComputerWeekly.com EZINE: The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey. Posted: 31 Mar 2020 \| Published: 09 Apr 2020 TOPICS: Cloud Computing \| Computer Hardware \| IT Management \| IT Services \| IT Workforce \| Security \| Security Infrastructure

CW Benelux - August-October 2021: Netherlands sees increase in the number of women opting for an ICT career sponsored by ComputerWeekly.com EZINE: The IT skills gap in the Netherlands could be about to narrow as more women take up jobs in the sector. Figures from last year revealed that the number of female ICT professionals grew by 6.5%, while the number of male ICT professionals increased by only 1.7%. Read more about it in this issue. Posted: 29 Jul 2021 \| Published: 12 Aug 2021 TOPICS: Careers \| Cybersecurity \| IT Services \| IT Workforce \| Security

Dell EMC Negotiations Guide sponsored by ClearEdge WHITE PAPER: These days, it's getting harder and harder to get a good deal from Dell EMC—even if you grow your investment. They're increasingly successful at locking their customers in and eliminating negotiation leverage. This critical resource provides a proven blueprint to get competitive pricing. Posted: 14 Sep 2021 \| Published: 31 Dec 2020 TOPICS: IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management \| Storage Management \| Storage Service Providers \| Storage Spending \| Vendor Selection \| Vendors

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by ComputerWeekly.com EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 04 Dec 2020 \| Published: 04 Dec 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

Negotiating with ServiceNow sponsored by ClearEdge WHITE PAPER: ServiceNow is a key supplier for many customers, and your sales team knows it, so it's hard to gain leverage to get the best price, functionality and service for your budget. In this helpful guide, learn the 5 best ways to achieve a discount, simple (but common) mistakes to avoid, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Cloud Computing \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| Negotiation

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