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Define Your Services for Fast and Accurate Service Delivery sponsored by ServiceNow WHITE PAPER: How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands. Posted: 16 Nov 2018 \| Published: 16 Nov 2018 TOPICS: IT Management \| IT Service Management \| IT Services

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

CW Nordics ezine February 2018 sponsored by ComputerWeekly.com EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs. Posted: 19 Feb 2018 \| Published: 22 Feb 2018 TOPICS: CIOs \| Computer Hardware \| Cybersecurity \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Management \| Security Policies \| Security Software \| Security Systems \| Security Threats

Focus: Application Virtualisation sponsored by ComputerWeekly.com EGUIDE: This e-guide focuses on application virtualisation and how big companies are finding various ways to stop applications adversely affecting each other. Posted: 13 Oct 2017 \| Published: 13 Oct 2017 TOPICS: Application Hosting \| Application Infrastructure \| Application Infrastructure Providers \| Applications Management \| Cloud Computing \| Infrastructure Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Systems \| Virtual Desktop Infrastructure

The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business sponsored by ConnectWise WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency. Posted: 29 Apr 2020 \| Published: 29 Apr 2020 TOPICS: IT Services

CW Middle East Jan to Mar 2018 sponsored by ComputerWeekly.com EZINE: The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system. Posted: 04 Jan 2018 \| Published: 11 Jan 2018 TOPICS: Computer Software Industry \| Financial Applications Software \| Financial Management \| Governments \| Health Care Industry \| Health Care Software \| Internet \| Internet Infrastructure \| Internet Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| IT Spending \| IT Systems \| Smart Appliances \| Smart Cards \| Smart Phones

Computer Weekly – 18 December 2018: The 50 most influential people in UK IT sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now. Posted: 14 Dec 2018 \| Published: 14 Dec 2018 TOPICS: Backups \| Data Management \| ERP \| IT Departments \| IT Industry \| IT Management \| IT Services \| Network Appliances \| Network Architectures

The KPIs Top MSPs Rely on and How to Use Them in Your Business sponsored by ConnectWise EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business. Posted: 04 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Performance Testing \| Peripheral Hardware \| VARs

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant sponsored by ComputerWeekly.com EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries. Posted: 02 Jan 2020 \| Published: 09 Jan 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Storage \| Computer Industry \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Project Management

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack? sponsored by ServiceNow RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid. Posted: 25 Nov 2019 \| Published: 16 Aug 2018 TOPICS: IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending \| IT Systems

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