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Computer Telephony Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

The Business Value of Application Workflow Orchestration withControl-M by BMC
sponsored by BMC
ANALYST REPORT: Application workflow automation is rapidly growing in importance to deliver efficient and cost-effective business services. In this report, IDC researchers spoke with organizations using the Control-M workflow automation solution to see how the tool was impacting IT teams, development activities, and business operations. Download the report here.
Posted: 10 Mar 2021 | Published: 10 Mar 2021

TOPICS:  IT Management
BMC

Quick Study: A Well-defined Digital Transformation
sponsored by Hyland
RESEARCH CONTENT: This quick study guide offers up terms, statistics, and tools to get you up to speed on the next generation of business technology, covering data transparency, intelligent automation, digital transformation and more. Open now to get started building your business tech knowledge.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

TOPICS:  IT Management
Hyland

The State Of Observability 2021
sponsored by VMware Tanzu
RESEARCH CONTENT: In order to understand the current state of observability adoption, VMWare conducted a 2021 survey of IT practitioners to explore how they drive the deployment of observability tools and what it can bring to DevOps teams dealing with cloud app challenges. Download this report to uncover key findings from the survey, all by the numbers.
Posted: 15 Apr 2021 | Published: 15 Apr 2021

TOPICS:  IT Management
VMware Tanzu

Upgrade ServiceNow in 28 hours
sponsored by AutomatePro
WEBCAST: ServiceNow platform upgrades often take a long time and consume far too many resources. In this quick video, join industry as they take you through their personal experiences of performing ServiceNow platform upgrades in days, rather than months, and learn how you can do the same in your organization.
Posted: 29 Mar 2021 | Premiered: Feb 8, 2021

TOPICS:  IT Management
AutomatePro

Significantly Optimizing Hardware Efficiency Through CPU/GPU Virtualization
sponsored by EQUUS
WHITE PAPER: Open up this white paper to explore virtualizing GPUs/CPUs to not overwhelm an OEM’s budget and learn how to implement the approach in your organization, covering advantages, business risks and more.
Posted: 22 Mar 2021 | Published: 22 Mar 2021

TOPICS:  IT Management
EQUUS

A Guide to IT Monitoring and Management
sponsored by Magna5
WHITE PAPER: Neglecting critical IT tasks often opens the door to system failures and downtime that disrupts business goals. These challenges have pushed businesses to look to MSPs that offer IT monitoring and management services. Open this white paper to take a closer look at IT monitoring and management, including challenges, benefits and more.
Posted: 12 Mar 2021 | Published: 12 Mar 2021

TOPICS:  IT Management
Magna5

AutomatePro Let's make progress
sponsored by AutomatePro
VIDEO: This video explores ServiceNow CI/CD with AutomatePro – a platform aiming to help IT pros make faster configuration changes and upgrades on the ServiceNow platform. Tune in now to learn more.
Posted: 29 Mar 2021 | Premiered: 08 Feb 2021

TOPICS:  IT Management
AutomatePro

Six Degrees Group accelerating ServiceNow® upgrades using AutomatePro
sponsored by AutomatePro
CASE STUDY: Open up this case study to see how Six Degrees Group, a managed service provider, was able to accelerate the development and upgrade of their complex, customized ServiceNow implementation, and learn how you can do the same in your organization.
Posted: 30 Mar 2021 | Published: 27 Jul 2020

TOPICS:  IT Management
AutomatePro
 

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