EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
EZINE:
In this week's Computer Weekly, we reveal the 13th annual UKtech50 list, with this year's most influential person award shared by secretaries of state for science, innovation and technology Michelle Donelan and Chloe Smith. Also, we examine mounting legal challenges faced by the emergence of generative AI tools such as ChatGPT. Read the issue now.
WHITE PAPER:
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
EZINE:
In this week's Computer Weekly, there's a hidden environmental cost to the vast volumes of data being generated – we examine what can be done to address it. We talk to the CISO of consumer reviews site Trustpilot, about building trust in IT security. And we look at what IT leaders can do if they inherit a toxic team environment. Read the issue now.
EBOOK:
Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year. The effects of the global Covid-19 pandemic were evident in the 2022 TechTarget/Computer Weekly IT Priorities survey. To find out more about the results of this survey download the infographic here.
EZINE:
In this week's Computer Weekly, we reveal our annual salary survey, comparing IT professionals' pay and attitudes to their job – how does yours stack up? The new digital chief at DWP discusses AI, data modernisation and shaking up the tech behind the benefits system. Read the issue now.
WHITE PAPER:
Learn how Edge computing will transform how retail manages the exponential explosion of structured and unstructured data from the proliferation of retail Internet of Things (IoT) and mobile device capabilities.
EGUIDE:
Integrating DevOps into your IT monitoring strategy is a key part of improving your IT capabilities, but it often comes with its own unique set of challenges. Keep reading this expert guide to learn how you can best integrate DevOps practices into your IT monitoring systems and build a more powerful, reliable, and efficient IT architecture.
EZINE:
In this month's CW EMEA, we look at how cyber attacks are taking a toll on security professionals, damaging their mental health and forcing some to quit. We also look at Finland's allure for tech entrepreneurs, how software is enabling a new business model for a Swedish car manufacturer, and the importance of backup testing. Read the issue now.
