Computer Telephony Integration Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Computer Weekly – 13 June 2023: The most influential people in UK technology
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal the 13th annual UKtech50 list, with this year's most influential person award shared by secretaries of state for science, innovation and technology Michelle Donelan and Chloe Smith. Also, we examine mounting legal challenges faced by the emergence of generative AI tools such as ChatGPT. Read the issue now.
Posted: 12 Jun 2023 | Published: 13 Jun 2023

TechTarget ComputerWeekly.com

Making Employee Journeys Unforgettable
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Computer Weekly - 29 November 2022: How to stop data retention from killing the planet
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, there's a hidden environmental cost to the vast volumes of data being generated – we examine what can be done to address it. We talk to the CISO of consumer reviews site Trustpilot, about building trust in IT security. And we look at what IT leaders can do if they inherit a toxic team environment. Read the issue now.
Posted: 28 Nov 2022 | Published: 29 Nov 2022

TechTarget ComputerWeekly.com

2022 UKI IT Priorities Infographic: Budgets and Buying Patterns
sponsored by TechTarget ComputerWeekly.com
EBOOK: Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year. The effects of the global Covid-19 pandemic were evident in the 2022 TechTarget/Computer Weekly IT Priorities survey. To find out more about the results of this survey download the infographic here.
Posted: 12 Jan 2022 | Published: 12 Jan 2022

TechTarget ComputerWeekly.com

Computer Weekly – 15 August 2023: How does your salary stack up?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal our annual salary survey, comparing IT professionals' pay and attitudes to their job – how does yours stack up? The new digital chief at DWP discusses AI, data modernisation and shaking up the tech behind the benefits system. Read the issue now.
Posted: 11 Aug 2023 | Published: 15 Aug 2023

TechTarget ComputerWeekly.com

Edge Computing: Powering Frictionless Retail
sponsored by Lumen and Intel
WHITE PAPER: Learn how Edge computing will transform how retail manages the exponential explosion of structured and unstructured data from the proliferation of retail Internet of Things (IoT) and mobile device capabilities.
Posted: 11 Jan 2022 | Published: 18 Nov 2021

TOPICS:  IT Management
Lumen and Intel

Beta Systems_eguide3_07.11.2022
sponsored by Beta Systems
EGUIDE: Integrating DevOps into your IT monitoring strategy is a key part of improving your IT capabilities, but it often comes with its own unique set of challenges. Keep reading this expert guide to learn how you can best integrate DevOps practices into your IT monitoring systems and build a more powerful, reliable, and efficient IT architecture.
Posted: 25 Jul 2022 | Published: 20 Jul 2022

TOPICS:  IT Management
Beta Systems

CW EMEA - April 2023: Under attack and stressed out
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at how cyber attacks are taking a toll on security professionals, damaging their mental health and forcing some to quit. We also look at Finland's allure for tech entrepreneurs, how software is enabling a new business model for a Swedish car manufacturer, and the importance of backup testing. Read the issue now.
Posted: 12 Apr 2023 | Published: 13 Apr 2023

TechTarget ComputerWeekly.com