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Computer Telephony Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Hydro One Modernizes IT Infrastructure to Meet Market Demands
sponsored by Capgemini
VIDEO: Tune into this video case study to learn how Hydro One, a Canadian utilities provider, transformed their IT infrastructure using software-defined data center technology to meet market demands head on. Plus, learn how they used their SDDC deployment to achieve greater systems visibility, lower operating costs, and more.
Posted: 16 Dec 2019 | Premiered: 16 Dec 2019

Capgemini

Three Budget Challenges of IT Leaders
sponsored by Service Express
WHITE PAPER: Discover the three biggest budget challenges that IT leaders will inevitably come face-to-face with today – and learn how to counter them.
Posted: 24 Jan 2020 | Published: 24 Jan 2020


From Monitoring to Observability: Enabling Agile IT Operations for Digital Business
sponsored by New Relic
IT BRIEFING: New collaborative processes, observability, and programmability are reshaping the IT infrastructure landscape with the clear focus being on multi-cloud. Read this IT brief to access the stats illustrating the benefits of multi-cloud and to see the new tools and strategies that IT ops leaders are investing in.
Posted: 17 Jan 2020 | Published: 01 Nov 2019

New Relic

The Biggest IT Challenge in 2020 Is Coming from the Board Room
sponsored by Veeam Software
WEBCAST: Understanding what causes business unit and IT disconnects helps make sure your organization has defined expectations and ultimately improves their backup strategy. Watch this webcast to learn about the industry trends that are causing this data protection gap and how those expectations are driving 2020 challenges and strategy.
Posted: 13 Dec 2019 | Premiered: Dec 9, 2019

Veeam Software

IT Priorities in 2020: A Survey Report
sponsored by Service Express
WHITE PAPER: Sometimes there’s no one better qualified to answer questions than IT professionals themselves. Inside this resource, skim through the results of a survey from over 500 IT professionals in the United States to learn how your peers are tackling new technology projects head on – and where their priorities lie in the next year.
Posted: 24 Jan 2020 | Published: 31 Dec 2019


Gartner: Top 10 strategic technology trends in 2020
sponsored by ComputerWeekly.com
EGUIDE: Two decades ago, at the start of the millennium, IT was deeply concerned about Y2K – and the iPhone, Twitter and Facebook didn't exist. So what's in store as a new decade begins?
Posted: 21 Feb 2020 | Published: 21 Feb 2020

ComputerWeekly.com

A Complete Guide for How Organizations Buy Training
sponsored by Global Knowledge
EBOOK: Save a copy of this guide to learn how to strategically budget and buy training and development programs for your organization, including how to purchase training with vendor credits, take advantage of prepay plans, tuition reimbursements, and more.
Posted: 20 Jan 2020 | Published: 20 Jan 2020

Global Knowledge

How to assess the true value of your IT investments
sponsored by Citrix
WHITE PAPER: Despite the name, there’s more to ROI than dollar signs when it comes to IT investments. Jump into this guide to learn how to define your business’s technology priorities – and in turn, how to determine the true, innovation-conscious ROI of your IT investments.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

Citrix
 

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