E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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4 Reasons to Replace Your Traditional Storage with Hyperconverged Infrastructure
sponsored by Comport Consulting
RESOURCE:
This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI.
Posted: 13 Nov 2019 | Published: 30 Nov 2018
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5 Reasons for Hitachi Ops Center Automator
sponsored by Hitachi Vantara Corporation
WHITE PAPER:
Download this guide to learn five of the reasons why your organization should introduce IT automation into your existing processes – and why IT automation can prove invaluable to your staff.
Posted: 12 Dec 2019 | Published: 12 Dec 2019
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Splunk IT Operations Predictions 2020
sponsored by Splunk
WHITE PAPER:
Read through some of Splunk’s 2020 IT operations predictions – including increased AR/VR utilization, a renewed emphasis on UX design, AI integration, and more.
Posted: 10 Dec 2019 | Published: 10 Dec 2019
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It’s Automation, Not Art
sponsored by SolarWinds, Inc.
EBOOK:
Open up this 26-page eBook to explore the depths of the relationship between automation and monitoring software – and why you might be overthinking it.
Posted: 17 Oct 2019 | Published: 31 Oct 2016
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MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE:
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019
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Consolidate Traditional and Modern Applications on VMware vSAN
sponsored by VMware
WHITE PAPER:
The following ESG paper explains how, with hyper-converged infrastructure (HCI), enterprises can more efficiently and effectively consolidate their apps and infrastructure. Download now to learn how to establish consistent operations with HCI, from the edge to the cloud.
Posted: 20 Nov 2019 | Published: 31 Aug 2019
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Moogsoft AIOps Helps HCL reduce MTTR by 33% for Hybrid Cloud Managed Service Assurance
sponsored by Moogsoft
WHITE PAPER:
From operational noise, to overwhelming waves of alerts, to change frequency, managing IT service operations can grow to unmanageable levels that can drown IT teams in inefficiencies. Download this whitepaper which dives into the 4 benefits of AIOps for managed IT services, and learn about how it can control 5 critical challenges.
Posted: 31 Oct 2019 | Published: 31 Oct 2019
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Why Data Center Modernization is Critical to Business Success
sponsored by Dell EMC
WHITE PAPER:
Inside this report, explore the findings of this Forrester survey to find out what infrastructure technologies midmarket IT decision makers are using to drive their modernization strategies forward – and where each organization is gauging their own modernization progress.
Posted: 31 Oct 2019 | Published: 31 May 2019
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