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Computer Telephone Integration

Computer Telephone Integration Reports

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Windows 10: How the client operating system is evolving sponsored by ComputerWeekly.com EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT. Posted: 26 Nov 2020 \| Published: 26 Nov 2020 TOPICS: Architectures \| Client-Server Architectures \| Client-Server Software \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Systems \| Operating System Virtualization \| Operating Systems \| Windows

Burst to Cloud & Global Collaboration for Kubernetes sponsored by HammerSpace DATA SHEET: Access this data sheet to learn about Hammerspace, a data-centric approach to file data in the cloud, serving and managing it independently from the infrastructure while providing 9 key features for resource sharing between Kubernetes users and IT teams. Posted: 08 Dec 2020 \| Published: 08 Dec 2020 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Management \| Data Management Software \| IT Infrastructure \| IT Management \| IT Management Services

2021 IT Priorities: APAC report sponsored by ComputerWeekly.com EGUIDE: Inside this report, get the complete analysis of the 2021 IT Priorities survey results, as well as insights into enterprises in the region that are accelerating their digital investments to not only survive but thrive in a post-pandemic world. Posted: 09 Dec 2020 \| Published: 10 Dec 2020 TOPICS: Application Development \| Artificial Intelligence \| Business Continuity Planning \| CIOs \| Cloud Computing \| Cloud Security \| Cloud Storage \| Cybersecurity \| Data Center Management \| Data Centers \| Disaster Recovery \| Infrastructure as a Service (IaaS) \| IT Management \| IT Managers \| IT Spending \| Network Architectures \| Network Best Practices \| Network Capacity \| Network Management \| Network Performance \| Network Security \| Remote Network Management \| Remote Offices \| Remote Users \| Security Management

Manchester United praised for swift response to cyber attack sponsored by ComputerWeekly.com EGUIDE: The Theatre of Dreams briefly turned into The Theatre of Nightmares last week as Manchester United Football Club suffered a cyber-attack on their systems. This e-Guide dives into more depth about how the attack happened and what Manchester United's cyber security team did, in order to prevent a loss of data and keep a clean sheet. Posted: 30 Nov 2020 \| Published: 27 Nov 2020 TOPICS: Cybersecurity \| Disaster Recovery \| IT Management \| Security \| Security Architectures \| Security Industry \| Security Management \| Security Standards \| Security Threats

Five Ways to Save on Splunk sponsored by Cribl.io WHITE PAPER: Splunk offers one of the most comprehensive and effective platforms available when it comes to big data observability; but all their capabilities in data integration, automation, and analytics can also strain capacity and budget. Access this list today to learn 5 ways you can cut costs and increase efficiency by pairing Cribl LogStream with Splunk. Posted: 08 Dec 2020 \| Published: 08 Dec 2020 TOPICS: Data Governance \| Data Integration \| Data Management \| IT Infrastructure \| IT Management

Computer Weekly - 8 December 2020: Where next for Windows? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, Windows is still the most-used operating system in enterprises – we look at where Microsoft aims to take it next. We examine some of the key questions for CIOs for their 2021 IT strategy. And we analyse the best practice in preventing distributed denial of service (DDoS) attacks. Read the issue now. Posted: 04 Dec 2020 \| Published: 08 Dec 2020 TOPICS: Cybersecurity \| Desktop Applications Management \| IT Management \| IT Systems \| Operating Systems \| Retail Channels \| Security \| Windows

Building the Case for Investing in Tech Training and Talent sponsored by QA WHITE PAPER: Today, the amount of technologically skilled talent is finite. Dive into this guide to hear expert surveys and research make the case for further tech training and talent investments—and how the global pandemic has amplified the need for skilled talent. Posted: 17 Nov 2020 \| Published: 17 Nov 2020 TOPICS: IT Management \| IT Managers \| IT Workforce

IT Monitoring Meltdown: Just 11% Of Decision-Makers Are Satisfied With Their Monitoring Tools sponsored by StackState RESOURCE: In a recent study, 83% of respondents are actively seeking new monitoring services or looking to improve their approach to monitoring. In this report, explore the results of the study and some tips for improving your organization's use of monitoring tools. Posted: 16 Nov 2020 \| Published: 06 Aug 2020 TOPICS: IT Management \| IT Management Services \| Software \| Software as a Service \| Software Maintenance \| Software Upgrades

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