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Computer Telephone Integration

Computer Telephone Integration Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Credit Union Bolsters Security and Compliance Using Arctic Wolf sponsored by Arctic Wolf Networks, Inc. CASE STUDY: In this case study, discover why Valley Strong Credit Union partnered with Arctic Wolf in order to address growing operational challenges they were facing in regard to securing sensitive customer data with limited IT and cybersecurity resources. Posted: 31 Aug 2020 \| Published: 31 Aug 2020 TOPICS: Cybersecurity \| Financial Service Providers \| Financial Services \| Financial Services Industry \| IT Management \| IT Managers \| IT Workforce \| Network Security \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

Top reasons for running SAP solutions on Red Hat and IBM infrastructure sponsored by Red Hat WHITE PAPER: Explore some of the top reasons for running SAP solutions on Red Hat and IBM infrastructure in this product overview. Posted: 02 Sep 2020 \| Published: 02 Sep 2020 TOPICS: ERP \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| SAP (Product)

Creating a DevOps-Centric Business Culture sponsored by Splunk WHITE PAPER: DevOps has been adopted at a tremendous rate, owing largely to the direct link between DevOps solutions and mission-critical digital transformation efforts. Get the fast facts about DevOps in this collaborative guide by TechTarget and Splunk. Posted: 25 Sep 2020 \| Published: 25 Sep 2020 TOPICS: IT Management

Demystifying M.E.L.T. - the key data for business observability sponsored by New Relic WHITE PAPER: Observability seeks to establish the “why” rather than the “what went wrong”. A good starting point for implementing strong business observability in your software development is M.E.L.T.. Break down the acronym—and learn how it can help strengthen your operational agility—here. Posted: 31 Aug 2020 \| Published: 20 Feb 2020 TOPICS: Data Governance \| IT Management

Redefining Enterprise Digital Transformation sponsored by New Relic WHITE PAPER: Time and time again, simplicity has proven to be more effective than sophistication. That’s why New Relic’s observability platform focuses on simplifying service delivery with tools for cloud-native applications and easily accessible data visualization. Learn how ANZ Bank benefitted from New Relic’s simplicity here. Posted: 14 Sep 2020 \| Published: 14 Sep 2020 TOPICS: IT Management

8 Biggest Mistakes IT Practitioners Make and How to Avoid Them sponsored by Splunk WHITE PAPER: Odds are, as an IT professional, you spend most of your time constantly trying to pinpoint and fix one problem after another—all while maintaining system availability and performance to keep everyone happy. Learn how to break out of the cycle in this guide, which assesses the 8 biggest mistakes IT practitioners make and how to avoid them. Posted: 24 Sep 2020 \| Published: 24 Sep 2020 TOPICS: IT Management

ARMA Modernizes Polish Farming Sector Services with Red Hat sponsored by Red Hat CASE STUDY: Access this white paper to learn about the Red Hat solution that ARMA implemented, discover the 3 key benefits that that it provided them, and see how it inspired change through Poland’s public sector. Posted: 08 Sep 2020 \| Published: 08 Sep 2020 TOPICS: IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

Pandemic IT Readiness sponsored by Advizex RESOURCE: COVID-19 still has a lot of unknowns, disrupting how individuals engage with businesses and complicating both individual and business plans for the foreseeable future. Luckily, Advizex has some advice. In this resource, learn how to keep your IT strategy pandemic-ready with Advizex’s 3-step solution. Posted: 15 Sep 2020 \| Published: 15 Sep 2020 TOPICS: IT Management

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