E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Ensure Consistent Change with Dynamic Population Management
sponsored by Vitria Technology, Inc.
WHITE PAPER:
Click inside to learn more about a change management platform that automatically detects and correlate operational anomalies with concurrent change and maintenance activities – in turn, providing greater insight into infrastructure investment performance.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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Is Your IT Ready to Compete in the Digital Age?
sponsored by DWA UK - Intel
RESOURCE:
Inside this article, read through takeaways from industry experts to find out what IT leaders can do to steel their organization against digital disruptors – or become the disruptor themselves.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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Benchmarking Operational Maturity for Your Digital Business
sponsored by PagerDuty
WHITE PAPER:
Today, just minutes of downtime can mean thousands or even millions of dollars lost, and customers who will quickly turn elsewhere. Inside, learn how to start shifting your company's traditional ITSM model towards a more agile, DevOps inspired support strategy – and steer away from the harsh realities of unplanned downtimes.
Posted: 08 Mar 2019 | Published: 08 Mar 2019
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Populate and Maintain your CMDB with ServiceNow Discovery
sponsored by ServiceNow
WHITE PAPER:
Inside this CMDB playbook, learn how to set up your ServiceNow Discovery environment in a way that keeps your current configuration management list up-to-date and reliable.
Posted: 08 Mar 2019 | Published: 08 Mar 2019
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Rethinking the Data Centre with Intel Optane Technology
sponsored by DWA UK - Intel
RESOURCE:
In this article, learn what it takes to gear-up IT architectures to take the agility requirements of digital transformation head-on – including real-time data analytics, high-performance storage technology, and more.
Posted: 01 Mar 2019 | Published: 01 Mar 2019
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:
Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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HPE SimpliVity with Composable Fabric for True Hyperconvergence
sponsored by Hewlett Packard Enterprise
BROCHURE:
This brochure provides an in-depth look at HPE SimpliVity with Composable Fabric, a solution that converges compute, storage, networking, and advanced data services for virtualized workloads. To learn how to get started and grow with ease, read on.
Posted: 08 Mar 2019 | Published: 31 Dec 2018
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Driving Productivity Gains in your Business
sponsored by Dell EMC
WHITE PAPER:
Inside this research report, learn how to build a fact-based strategy that puts productivity goals at the forefront of your IT and business investment decisions.
Posted: 15 Mar 2019 | Published: 15 Mar 2019
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