Computer Telephone Integration

WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.

Posted: 26 Sep 2007 | Published: 01 Aug 2006

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Standard domain-centric insights can offer limited value to enterprises whose hybrid IT environments are growing increasingly complex. Learn more about how AIOps offers business-centric insights and correlations and the benefits they can have on your enterprise.

Posted: 09 Apr 2018 | Published: 17 Apr 2017

WHITE PAPER: This white paper explores how traditional approaches to business intelligence may no longer be ideal and why it may be worthwhile to consider more interactive data exploration tools – dynamic reports, visualizations, user-friendly design.

Posted: 20 Apr 2018 | Published: 20 Apr 2018

WHITE PAPER: In this white paper, you'll find a market assessment around the hybrid cloud, providing you insights into the ideal positioning strategy. Brought to you by a hybrid cloud ecosystem expert, so you can reach these markets and drive new revenues.

Posted: 16 Apr 2018 | Published: 16 Apr 2018

WHITE PAPER: In today's business world, making sure your company offers mobility and accessibility is essential, as workforces come together from all corners of the globe. In this white paper, learn more about this powerful collaboration platform and how it can enhance your business's productivity.

Posted: 19 Apr 2018 | Published: 19 Apr 2018

ANALYST REPORT: Read this resource to see the Evaluator Group test a hyperconverged system, based on Intel Xeon Scalable processor systems with Intel Optane and 3D NAND Flash storage, running VMware ESXi and vSAN software, on multiple virtual server workloads to determine price and performance benefits.

Posted: 20 Apr 2018 | Published: 30 Nov 2017

WHITE PAPER: With physical servers, cloud platforms, and other distinct elements that compose today's hybrid environments, successfully implementing and managing a disaster strategy can be burdensome on IT. Click to learn how your organization can harness automation to transform its disaster strategy and reduce IT workloads.

Posted: 23 Apr 2018 | Published: 23 Apr 2018

WHITE PAPER: If your company is experiencing rapid growth, data center capacity can become a serious—and potentially disastrous – concern. Inside this case study, learn more about how this online education provider took advantage of a hybrid cloud strategy to enhance their global infrastructure and disaster-proof their migration.

Posted: 18 Apr 2018 | Published: 31 Dec 2017