Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER:
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006
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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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3 Frequently Asked Questions About AWS Reserved Instances
sponsored by CloudHealth by VMware
WHITE PAPER:
This paper answers the 3 most frequently asked questions about AWS reserved instances and helps clarify some of the finer points about AWS RIs.
Posted: 14 Dec 2018 | Published: 14 Dec 2018
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The State of Digital Transformation in UK's Public Sector
sponsored by UKFast
WHITE PAPER:
In this white paper, learn about the current state of public sector technology in the UK – and the subsequent disconnect reflected in rising citizen expectations.
Posted: 04 Dec 2018 | Published: 04 Dec 2018
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Infographic: 10 Culture hacks for CIOs driving organisational change
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we outline ten extremely simple culture hacks CIOs can use to drive organisational change and improve business outcomes. These tips were provided by Kristin Moyer, vice president and analyst at Gartner at the Gartner Symposium 2018.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Combining Operations with Development for a Competitive Edge
sponsored by ServiceNow
WHITE PAPER:
Read up on how VIVAT – a Netherlands-based insurance group – reimagined its IT service management strategy to better support over 2,500 employees – and ultimately automating over 70% of processes and workflows.
Posted: 14 Nov 2018 | Published: 20 Jun 2018
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Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER:
How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Envisioning the Digital Workspace
sponsored by Citrix
WHITE PAPER:
View this info-graphic to find out how companies are embracing digital workspace and unified endpoint management strategies – and why some are falling behind.
Posted: 05 Dec 2018 | Published: 05 Dec 2018
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UKtech50 2018: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide, you will find our definitive list of the movers and shakers in UK IT – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy. This is our top 50 most influential people in UK IT for 2019.
Posted: 17 Dec 2018 | Published: 17 Dec 2018
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