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Computer Telephone Integration

Computer Telephone Integration Reports

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Reduce Costs and Accelerate Workflows with LM Intelligence sponsored by LogicMonitor WEBCAST: The right monitoring and intelligence solution can help MSPs cut costs and accelerate workflows while meeting your observability goals. Tune in to this webinar to learn how you can implement a unified monitoring system with advanced early warning systems, easy integrations, application intelligence, and automated and intelligent actions. Posted: 09 Jul 2021 \| Premiered: Jul 9, 2021 TOPICS: IT Management

The Competitive Advantage in Adaptability sponsored by ServiceNow RESEARCH CONTENT: In the emerging and accelerating digital economy, agility has become a businessimperative. So, what exactly makes a company agile? IDC’s Robert Parker surveyed nearly 2,000 execs to uncover the core tenets of agility and answer that question.Open up this 24 page info brief to discover key findings unearthed from that study, all by the numbers. Posted: 19 Jul 2021 \| Published: 19 Jul 2021 TOPICS: IT Management

Building a SAM Program: Where to Start? sponsored by ClearEdge WEBCAST: Research indicates 70+% of organizations do not have a formal SAM program. Yet studies also show rigorous SAM programs deliver up to 25% savings on software costs. But just adopting a SAM tool is not a silver bullet. View this webinar to learn how to succeed. Posted: 10 Sep 2021 \| Premiered: Dec 17, 2020 TOPICS: IT Asset Management \| IT Governance \| IT Management \| IT Management Services \| IT Service Management \| IT Spending \| Software \| Software Asset Management \| Software Best Practices \| Software Implementation \| Software Infrastructure

The Future of Computing with Supermicro X12 Servers sponsored by Supermicro WHITE PAPER: The Supermicro server and storage families that incorporate the 3rd Gen Intel® Xeon® Scalable processors enable new workloads to be run, allowing unique insight from massive amounts of data. Learn how to reduce application run time and infrastructure costs with Supermicro and Intel®. Posted: 08 Sep 2021 \| Published: 08 Sep 2021 TOPICS: IT Management

A Computer Weekly buyer’s guide to Automating business processes sponsored by ComputerWeekly.com EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally. Posted: 01 Jul 2021 \| Published: 01 Jul 2021 TOPICS: Artificial Intelligence \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes \| IT Management

HOW TO SIMPLIFY AND ACCELERATE YOUR DIGITAL TRANSFORMATION sponsored by HPE and Intel® BROCHURE: Now more than ever, you need to move faster and adapt quickly to change. HPE GreenLake brings the cloud experience to apps and data everywhere, enabling you to adopt transformative technology faster and simplify your operations. Access this resource to learn more. Posted: 06 Aug 2021 \| Published: 06 Aug 2021 TOPICS: IT Management

AI Training Workloads Can Be Scaled and Accelerated sponsored by Supermicro WHITE PAPER: Supermicro has partnered with Habana Labs and Intel® to deliver a high performance and cost-effective system for AI training coupled with the 3rd Gen Intel® Xeon® Scalable Processor. Explore this white paper for an overview of the Supermicro X12 Gaudi AI Training system to enable high-performance computing for deep learning workloads. Posted: 08 Sep 2021 \| Published: 08 Sep 2021 TOPICS: IT Management

End-to-End Server Security: The IT Leader’s Guide for the Next Decade sponsored by Dell Technologies and Intel EBOOK: PH Posted: 12 Aug 2021 \| Published: 12 Aug 2021 TOPICS: IT Management

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