Computer Telephone Integration

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

WEBCAST: Throughout the pandemic, digital transformation has become not only a recommended strategy, but a survival tool across education spaces. In this webinar, hear from a panel of education professionals discuss the best tech to maintain active student engagement. Watch the webinar here.

Posted: 18 Mar 2021 | Premiered: Mar 18, 2021

WHITE PAPER: Open up this white paper to explore virtualizing GPUs/CPUs to not overwhelm an OEM’s budget and learn how to implement the approach in your organization, covering advantages, business risks and more.

Posted: 22 Mar 2021 | Published: 22 Mar 2021

EBOOK: Open up this eBook to explore the current practical applications of AIOps, how and why organizations should be using AIOps today, specific use cases and more.

Posted: 01 Apr 2021 | Published: 01 Apr 2021

RESOURCE: In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.

Posted: 26 Feb 2021 | Published: 19 Oct 2020

WHITE PAPER: This white paper uncovers a quicker way to upgrade and re-test ServiceNow platforms that won’t take away from team resources, covering everything from the planning stages to comparison and final test results. Open now to get started.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

VIDEO: Tune into this video to hear how Michael Johnson, an Olympic gold medal sprinter, was able to build resiliency to overcome setbacks during his long career as an athlete and, more recently, as a CEO. Open now to hear him discuss change management, IT resiliency, how to reach business goals and more.

Posted: 22 Feb 2021 | Premiered: 25 Nov 2020

WEBCAST: ServiceNow platform upgrades often take a long time and consume far too many resources. In this quick video, join industry as they take you through their personal experiences of performing ServiceNow platform upgrades in days, rather than months, and learn how you can do the same in your organization.

Posted: 29 Mar 2021 | Premiered: Feb 8, 2021

WHITE PAPER: Dive into this checklist to uncover the 10 functions you can introduce automation into within your organization's Windows systems using Red Hat Ansible Automation.

Posted: 18 Mar 2021 | Published: 18 Mar 2021