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Computer Telephone Integration

Computer Telephone Integration Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management sponsored by PagerDuty RESOURCE: Digital operations and management tools are invaluable when it comes to maintaining flawless service uptimes and problem resolution -- but their direct business impact can be difficult to quantify. Inside this blog post, find out how IDC determined the ROI of PagerDuty’s digital operations management platform using real-world data. Posted: 03 Feb 2020 \| Published: 03 Feb 2020 TOPICS: IT Management \| IT Service Management \| IT Systems

The Pathway to Productive People: Optimism sponsored by Ricoh WHITE PAPER: People are the most important asset in any business, but people-centric business investments are often de-prioritized. Learn about why European organizations are prioritizing of worker productivity, the technology that’s enabling ideas like the four-day work week, and other fundamental work environment changes. Posted: 28 Jan 2020 \| Published: 28 Jan 2020 TOPICS: IT Management \| Productivity

Understanding Your Data Protection ROI sponsored by Veeam Software EBOOK: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI. Posted: 28 Jan 2020 \| Published: 28 Jan 2020 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

How to Lead Your Digital Transformation sponsored by ServiceNow WHITE PAPER: Hear from a collection of CIOs and IT leaders across industries as they paint the picture of their organization’s digital transformation strategy – and dish out their own tips for success. Posted: 18 Feb 2020 \| Published: 18 Feb 2020 TOPICS: IT Departments \| IT Management \| IT Systems

Top IT Predictions in APAC 2020 sponsored by ComputerWeekly.com DATA SHEET: As the new decade dawns, we wanted to look ahead at the technologies likely to dominate the Asia-Pacific IT landscape in 2020. Posted: 15 Jan 2020 \| Published: 16 Jan 2020 TOPICS: Application Development \| Cybersecurity \| Hackers \| IT Management \| IT Spending \| IT Workforce \| Robotics \| Wi-Fi

Exploring the Evolution of ITSM sponsored by ServiceNow EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends. Posted: 31 Jan 2020 \| Published: 31 Jan 2020 TOPICS: IT Management \| IT Service Management

AIOps Gets Real: 5 Proven Business Cases for Success sponsored by Moogsoft CASE STUDY: Like any technology bundled with artificial intelligence and machine learning capabilities, a lot of the facts about AIOps can get lost amidst heavy marketing noise.Cut through the noise by reading over five real world examples of successful AIOps adoption in organizations just like yours. Posted: 17 Jan 2020 \| Published: 17 Jan 2020 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management

Readying Legacy Applications for the Cloud sponsored by UK Cloud WEBCAST: Gartner has proposed that there are 5 application rehosting strategies available to organizations: Rehost, refactor, revise and rearchitect, rebuild, and replace.In this webinar, UK Cloud suggests a 6th option: retire. Watch the webinar now to learn how the retire strategy enables modernization. Posted: 10 Feb 2020 \| Premiered: Feb 10, 2020 TOPICS: IT Infrastructure \| IT Management

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