How to Handle VoIP Security Risks
sponsored by Verizon
WHITE PAPER:
Like many technologies, Voice over IP (VoIP) has been thought to suffer from treating security as an afterthought—but that could slowly be changing. Learn how you can protect your data and build a secure, well-managed voice and data network in this white paper.
Posted: 17 Apr 2019 | Published: 17 Apr 2019
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How Delta Air Lines Connected Their Organization with an Interactive Classroom
sponsored by Logitech Inc.
CASE STUDY:
Logitech and Herman Miller, a global provider of furnishings and related technologies, recently teamed up to create an advanced Distance Learning Classroom for Delta Air Lines' TechOps division. Learn how they made that possible with Zoom Video Communications in this case study.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Service Health with AIOps from ServiceNow
sponsored by ServiceNow
WHITE PAPER:
Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
Posted: 03 May 2019 | Published: 20 Feb 2019
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Cognitive Service Management: The Next Stage of ITSM
sponsored by BMC
WHITE PAPER:
Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).
Posted: 28 May 2019 | Published: 28 May 2019
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IT Strategy is Dead... so What's Next?
sponsored by ServiceNow
WHITE PAPER:
IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
Posted: 29 Apr 2019 | Published: 20 Mar 2019
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The DX Blueprint
sponsored by Exponential E
WHITE PAPER:
No matter where your organization stands right now, you likely still have room to digitally transform your network, cloud infrastructure, legacy apps, and much more.Open up this comprehensive guide to digital transformation to see how you can transform.
Posted: 17 May 2019 | Published: 17 May 2019
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9 Ways Your Aging Phone System Is Putting Business Success On Hold
sponsored by Intermedia Net
WHITE PAPER:
Learn the 9 ways your legacy phone system could be holding you back and how cloud communications can help in this white paper.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY:
HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018
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Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER:
This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.
Posted: 01 May 2019 | Published: 01 May 2019
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