Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Organizations face different challenges at different levels of testing maturity. Testing Maturity Model (TMM) and Test Process Improvement (TPI) are two of the contemporary testing maturity models discussed in this paper.
Discover how a large investment banking firm with locations in 35 countries rolled out a quick, repeatable and flexible agile development process that is consistent across the organization and in compliance with CMMI.
Facing pressure to deliver solutions quickly and meet rapidly changing priorities, investment banks are reluctant to change processes and adopt new tools. Learn how CollabNet enabled software development/change management process that would enable CMMI compliance while accommodating existing Agile development practices used by various teams.
This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures.
Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.
As more businesses enable access to data and services through APIs, these vectors present an attractive target for data theft and software attacks. Insecure APIs are a serious threat - the following 12 best practices can help expand and elevate the security of an organization's APIs.
ESG recently conducted a survey to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits, as well as key challenges they may face by lagging behind. Open up this white paper to uncover key findings from the study.