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Secure Networking, Deployed Fast, Supports Rapid Growth for Quick-service Restaurant Group
sponsored by Fortinet, Inc.
CASE STUDY: Running a variety of technologies in different locations makes for challenging management. An unstandardized network infrastructure causes a bevy of problems for businesses looking to deploy fast, integrate tightly and, overall, centralize. Explore this case study to learn how a major restaurant industry leader was able to do all of this and more.
Posted: 13 Aug 2020 | Published: 23 May 2020

Fortinet, Inc.

How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020

Freshworks

The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020

ComputerWeekly.com

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

How PTC Scaled its Global Business with Fuze
sponsored by Fuze
CASE STUDY: PTC used a patchwork of legacy on-premises systems to support their workforce and call centers. However, they wanted to standardize their system. PTC’s search led them to Fuze’s cloud communications platform. Download this case study to learn about the benefits that PTC saw when implementing Fuze.
Posted: 21 May 2020 | Published: 21 May 2020

Fuze

Customer Case Study - Frank Recruitment Group
sponsored by Fuze
CASE STUDY: Telephony is essential to business at Frank Recruitment Group. However, the traditional set-up of multiple, on-premises PBX systems was complex and costly. The company recognized the need to bring modern technology to the workplace. In this case study, learn why Frank Recruitment Group decided to implement Fuze’s communications platform.
Posted: 21 May 2020 | Published: 21 May 2020

Fuze

TAL Apparel Achieves Global Customer Service Excellence with ServiceNow
sponsored by ServiceNow
CASE STUDY: Hong Kong-based TAL Apparel delivers an extensive array of products and services to learning fashion brands and retailers across the world. Open this case study to learn how TAL Apparel utilized a holistic solution to automate everything from IT projects and applications to infrastructure.
Posted: 24 Jul 2020 | Published: 24 Jul 2020

ServiceNow

The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
sponsored by ConnectWise
WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

TOPICS:  IT Services
ConnectWise

Learn How Husqvarna moved to One IT with ServiceNow
sponsored by ServiceNow
WEBCAST: Slow IT service experiences can quickly throw a wrench into business operations—an outcome that becomes particularly severe during COVID-19 times. Tune in to this webinar to learn how Husqvarna modernized their service delivery using ServiceNow—and how your organization can, too.
Posted: 15 Sep 2020 | Premiered: Sep 15, 2020

ServiceNow
 
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