CIR

WHITE PAPER: This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EBOOK: 8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with Microsoft Phone System. It provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. Download this interactive e-book to learn more about 8x8 Voice for Microsoft Teams.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

WHITE PAPER: According to one report, 86% of organizations say that too many manual processes are presenting a challenge when it comes to managing IT spending.

Posted: 05 Mar 2021 | Published: 31 Dec 2020

EBOOK: Many common mistakes in an ITIL adoption start with those who do not fully understand what ITIL is, how it should be used, and the extent to which it can improve IT service delivery and support. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps you can follow for your ITIL adoption.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

WHITE PAPER: With time, a move to cloud voice is becoming more and more essential. Even before the world went remote, analysts were predicting an explosive growth in cloud communications. Now, you must ready your employees for the future of work. Take in this white paper outlining 7 critical success factors to implementing cloud voice.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

VIDEO: Neil Lavelle leads the engineering team at 8x8. His approach to communication helps the 8x8 team and their customers succeed. In this short video, Neil answers a number of questions about how he navigates the communication aspect of his job.

Posted: 17 Feb 2021 | Premiered: 17 Feb 2021

WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

CASE STUDY: Originally, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent. Read up on this case study to see how one leading vendor was able to help Twitter implement a customer portal platform to reduce email support and learn how you can do the same in your organization.

Posted: 16 Feb 2021 | Published: 16 Feb 2021

WHITE PAPER: Despite a huge migration of data to the public cloud in recent years most midmarket and enterprise organizations have retained their on-premises phone system. That’s about to change starting in 2021. In this white paper, uncover the underlying reasons driving UCaaS adoption and check out the advantages that UCaaS can bring to your organization.

Posted: 11 Jan 2021 | Published: 11 Jan 2021