BtoE

RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.

Posted: 11 Dec 2018 | Published: 11 Dec 2018

EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.

Posted: 21 Nov 2018 | Published: 21 Nov 2018

EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.

Posted: 01 May 2018 | Published: 01 May 2018

WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.

Posted: 21 Nov 2018 | Published: 21 Nov 2018

WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.

Posted: 26 Jul 2018 | Published: 26 Jul 2018

RESOURCE: Access this resource to view the technical details and benefits of Centerity Monitor, which has real-time IT operational analytics with systemic health views and live statuses of key business processes to provide transparency, control, and measurable service level status for SAP HANA and Hadoop.

Posted: 24 Apr 2018 | Published: 24 Apr 2018

CASE STUDY: Read on to learn more about the management platform that reduced Connections for Business' time spent on billing by 90%, thereby reducing labor costs and streamlining their operations and service delivery. Now their team can focus on revenue-building tasks.

Posted: 01 Oct 2018 | Published: 01 Oct 2018

WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details.

Posted: 24 Apr 2018 | Published: 30 Apr 2012

EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.

Posted: 24 May 2018 | Published: 22 May 2018