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WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

WHITE PAPER: This white paper will make it a bit easier as you evaluate what makes sense for your organization. Included is a discussion of 3 vital requirements for any HCI that will maximize its value. In a world in which not all HCI solutions are created equal, read on to learn these 3 requirements.

Posted: 21 Sep 2018 | Published: 31 Aug 2018

WEBCAST: Tune into this video to learn from Vodafone Germany how they used Micro Focus Operations Bridge to prevent service downtime previously experienced with a purely event-driven solution. You'll see how they achieved 80% critical event reduction, 40% incoming event reduction, and more.

Posted: 05 Mar 2018 | Premiered: Oct 9, 2017

RESOURCE: Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.

Posted: 08 Aug 2018 | Published: 08 Aug 2018

WHITE PAPER: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.

Posted: 14 Aug 2018 | Published: 14 Aug 2018

WHITE PAPER: Being on-call is one of IT's necessary evils. But while it's no fun trudging to the office at 2 a.m. to resolve an issue, it's important that you're equipped enough to handle any situation that arises – for the sake of the business and your sanity. Jump into this guide to view a collection of on-call best practices to keep sharp.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

ANALYST REPORT: To assess the state of the HCI market, Forrester Research ranks the 11 most important HCI vendors in the market today. Download the report here to learn where the vendors stand in relation to one another and the 4 most influential ones in the space.

Posted: 02 Oct 2018 | Published: 25 Sep 2018

WHITE PAPER: As GDPR reshapes data privacy and data portability regulations, IT service management will take a leading role in meeting new compliance standards. Learn how to keep your ITSM strategy synced with these regulations and the areas of IT that will be impacted most.

Posted: 28 Mar 2018 | Published: 28 Feb 2018

WHITE PAPER: When developers wind up spending most of their time identifying and troubleshooting issues, their ability to innovate is ultimately jeopardized. Click to learn about a platform that can provide real-time visibility across multiple or even hundreds of environments and can help give developers their lives back.

Posted: 30 Jul 2018 | Published: 30 Jul 2018