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EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit.

Posted: 05 Aug 2020 | Published: 13 Aug 2020

CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

VIDEO: This video gives you an overview of how Softline Solutions can help you to achieve Compliance, Control & Cost savings for you IT. Softline Solutions is ServiceNow's Premier Partner to help get the most value out of SAMPro.

Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

EZINE: Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.

Posted: 15 Nov 2020 | Published: 26 Nov 2020

EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.

Posted: 09 Oct 2020 | Published: 09 Oct 2020

CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes.

Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.

Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

EBOOK: Download this eBook to learn some key factors to consider when deciding whether to outsource your IT team, as well as a deeper look into what, exactly, an MSP can offer.

Posted: 11 Jan 2021 | Published: 11 Jan 2021

EZINE: In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.

Posted: 24 Jul 2020 | Published: 28 Jul 2020