Help Desk Staff White Papers

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

EGUIDE: The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

WEBCAST: Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.

Posted: 22 Nov 2022 | Premiered: Aug 24, 2022

WHITE PAPER: Surveying 32,600 IT professionals, Yerbo found that 2 in 5 workers are at a high risk of burnout. So, what can a CIO do to alleviate IT staff’s stress? Dig into this white paper to discover how CIOs can mitigate burnout in 6 steps.

Posted: 14 Dec 2023 | Published: 14 Dec 2023

EZINE: In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging

Posted: 08 Feb 2021 | Published: 03 Jul 2020

EGUIDE: In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.

Posted: 15 Mar 2021 | Published: 08 Mar 2021

CASE STUDY: Wipro, a leading global information technology company, was trying to identify solutions that could help automate their global end user support service desk in order to improve their current employee experience. Explore how the integration of LogMeIn Rescue and Rescue Lens helped automate their service desk in this case study.

Posted: 21 Feb 2024 | Published: 21 Feb 2024

EZINE: In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.

Posted: 08 Feb 2021 | Published: 06 Aug 2019

EGUIDE: Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.

Posted: 08 Feb 2021 | Published: 12 Jul 2018

EBOOK: How do operational and strategic IT differ? Along with exploring how the approaches are unique, this e-book highlights the importance of balancing them—and how an MSP can support your business with that endeavor.

Posted: 14 Jul 2023 | Published: 14 Jul 2023

EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 08 Feb 2021 | Published: 30 Apr 2019

EBOOK: This e-book explores how generative AI is reshaping the modern workplace, from streamlining onboarding and service desk operations to empowering frontline workers. Read on now to discover the synergy between traditional and generative AI and learn how to responsibly harness its potential.

Posted: 23 Sep 2024 | Published: 23 Sep 2024

EBOOK: This comprehensive e-book provides MSPs with a blueprint for implementing end-to-end security automation across their operations. Learn how to accelerate security workflows, enhance identity management, and secure privileged accounts to protect against evolving threats. Read the full e-book to unlock these strategies.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

EZINE: In this week's Computer Weekly, with organisations increasingly turning to low-code/no-code tools to enable "citizen developers" among staff – we look at whether this can help to ease software developer skills shortages. Read the issue now.

Posted: 21 Aug 2023 | Published: 22 Aug 2023

CASE STUDY: Aiming to converge its IT and OT environments, KAN Group took the opportunity to address its wider networking and security challenges. Following a market evaluation, download this case study to learn why the company deployed Fortinet Secure SD-WAN for a unified network and security infrastructure.

Posted: 10 Oct 2024 | Published: 01 Jun 2024

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Feb 2021 | Published: 08 Jun 2017

EZINE: The channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future

Posted: 08 Feb 2021 | Published: 06 Sep 2019

WHITE PAPER: Cyber insurance providers now require stronger privileged access controls, including multi-factor authentication and regular monitoring. Learn how Passwordless JIT access can help IT and security professionals meet these requirements in this white paper.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

EZINE: It is not uncommon for computer systems to be compromised by a company's own employees. In this week's issue we look at the Sage data breach, which highlights the risk every organisation faces from its staff. Staff are often motivated by revenge, but sometimes internal logins can be compromised, enabling hackers to circumvent firewalls.

Posted: 08 Feb 2021 | Published: 30 Aug 2016

EZINE: In this month's CW EMEA ezine, we look at HR software and strategies that can help combat staff attrition and find out how Finland's and Sweden's plans to join NATO have initiated activity in the Nordic cyber security sector already. Read the issue now.

Posted: 05 Sep 2023 | Published: 07 Sep 2023

FORRESTER TOTAL ECONOMIC IMPACT REPORT: BMC Helix ITSM and BMC Helix Digital Workplace can reduce service desk tickets by 25% and deliver a 127% ROI. Learn how this Forrester Total Economic Impact study found these organizations achieved significant IT and end-user productivity gains. Read the full report.

Posted: 04 Dec 2024 | Published: 04 Dec 2024

EBOOK: Whether you focus on trading analytics, quantitative modeling, risk management, or any other aspects of quantitative nance, finding insights faster has never been more critical. Read on to discover how you can leverage tools uniquely built for financial services to break down data and analytics barriers for your business.

Posted: 06 Mar 2024 | Published: 06 Mar 2024

EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

Posted: 08 Feb 2021 | Published: 12 Sep 2019

WHITE PAPER: In this IDC white paper, discover why IDC calculates that users of Dell PowerFlex will realize an average benefit of $7.24 million and a 276% return on investment (ROI) over a three-year time frame.

Posted: 06 May 2024 | Published: 06 May 2024

EZINE: In this week's Computer Weekly, as the Raspberry Pi reaches its 10th anniversary, we look back on how the low-cost computing device went from schools to supercomputers and even into space. Gartner offers tips on how to motivate IT staff in a hybrid working environment. And we meet the Dutch hackers helping to secure the internet.

Posted: 25 Mar 2022 | Published: 29 Mar 2022

EGUIDE: In this issue find out how blockchain is being tried out in Saudi Arabia to enable consumers to use their faces and blockchain-based apps to withdraw money from cash machines, rather than inserting PINs. Also, read how the UAE's Etihad Airways is working to use AI to help it better engage with staff and benefit from their knowledge and ideas.

Posted: 08 Feb 2021 | Published: 30 Jul 2019