An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.
Integration is the single most difficult issue facing the learning industry today. Read about Open Learning Services Architecture, a technology initiative that enables higher levels of interoperability, flexibility and the freedom to innovate.
This case study explains how Virgin Media, a leading provider of broadband, TV, mobile phone and home phone services in the UK, was able to realize significant workforce gains with a cloud-based learning and performance management system.
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