Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
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ABBYY TextGrabber + Translator Mobile App
sponsored by ABBYY
VIDEO:
This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
Posted: 16 May 2012 | Premiered: 29 Sep 2011
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Answer Your Critical Business Questions Today: Leverage the Content Analytics Technology Behind IBM’s Watson
sponsored by IBM
WEBCAST:
Learn how to answer today's most critical business questions and leverage the content analytics technology behind IBM’s Watson.
Posted: 09 Mar 2011 | Premiered: Mar 29, 2011, 14:00 EDT (18:00 GMT)
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