Telephone Systems White Papers, Software Downloads, Definition and Webcasts

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Feb 10, 2012

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Telephone Systems

Telephone Systems Reports

Cloud Computing for the Call Center: The Next Revolution sponsored by inContact EBOOK: The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. Posted: 04 May 2010 \| Published: 04 May 2010 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Cloud Computing \| Contact Center Software \| Contact Centers \| Contact Management \| CRM \| Software as a Service \| TCO \| Telephony Systems

The Lync Server Dial Plan: An Introduction to Preparing for Implementation sponsored by Global Knowledge WHITE PAPER: Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: Communications Systems \| Instant Messaging \| PSTN \| SIP \| Telecom Provisioning \| Telephony Systems

Implementing Cisco's Web 2.0 Collaboration Technologies sponsored by Global Knowledge WHITE PAPER: As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. Posted: 26 May 2009 \| Published: 26 May 2009 TOPICS: Cloud Computing \| Collaboration \| Instant Messaging \| Instant Messaging Software \| RSS \| SaaS ERP \| Software as a Service \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Web 2.0 \| Wikis

O'Keeffe & Swartz Chooses HP Networking in Converged Infrastructure Implementation sponsored by HP and Intel CASE STUDY: Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software. Posted: 16 Mar 2011 \| Published: 16 Mar 2011 TOPICS: Data Center Management \| Data Center Networking \| Data Centers \| Networking \| Networking Hardware \| Telephony Services \| Telephony Systems

The Office of Tomorrow with BlackBerry sponsored by BlackBerry WEBCAST: This webcast discusses the office needs of tomorrow and how BlackBerry solutions can meet them. Topics include the direction hardware and software may take, the future of mobile computing, business apps and more. Posted: 15 Sep 2011 \| Premiered: 15 Sep 2011 TOPICS: Communications Systems \| Email \| Mobile Device Management \| Smart Phones \| Tablet PC \| Unified Messaging Systems \| Wireless Computing

Benefits of a Dual BlackBerry Environment sponsored by BlackBerry WHITE PAPER: It now makes sense for most organizations to create a dual BlackBerry® environment and move at least some users to BlackBerry® Enterprise Server Express - a free, slimmed-down version of its larger cousin. Posted: 15 Sep 2011 \| Published: 15 Sep 2011 TOPICS: Email \| Mobile Device Management \| Server Management \| Smart Phones \| Unified Messaging Systems \| Wireless Computing

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs sponsored by BlackBerry CASE STUDY: Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Directory Services \| Email \| Mobile Device Management \| Smart Phones \| Unified Messaging Systems \| Wireless Applications Software \| Wireless Computing

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan sponsored by Global Knowledge WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Business Benefits of the new QNX operating system sponsored by BlackBerry WEBCAST: RIM's multi-processor, multi-tasking BlackBerry PlayBook runs a new Tablet OS powered by QNX, a bullet-proof microkernel operating system. This webcast will take a closer look at the QNX Neutrino RTOS and why its current capabilities are a perfect fit for the BlackBerry Tablet OS. Posted: 15 Sep 2011 \| Premiered: 15 Sep 2011 TOPICS: Email \| Mobile Device Management \| Operating Systems \| Tablet PC \| Unified Messaging Systems \| Wireless Computing

Business Collaborative Conversation Scenarios sponsored by Alcatel-Lucent Enterprise WHITE PAPER: Take your unified communications to the next level by extending “the conversation” across multiple areas of your business. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Email \| Email Software \| Instant Messaging \| Instant Messaging Software \| Smart Phones \| Social Networking \| Tablet PC \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Software

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