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WHITE PAPER: Microsoft Exchange has a dominant presence in large enterprises for a reason—and reasons why it’s popular in smaller organizations, too. However, as more SMBs face email server upgrades and growing smartphone management and communications demands, many are reconsidering their options.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

PRODUCT LITERATURE: As rack densities rise, cooling systems play an increasingly critical role in protecting sensitive IT systems and maintaining system availability. Using precision cooling and the SmartAisle containment system from Emerson Network Power can help IT organizations efficiently handle heat loads and create a cost-effective data center infrastructure.

Posted: 03 Mar 2010 | Published: 03 Mar 2010

CASE STUDY: Access this case study to learn how a company used Blackberry smartphones to update their daily sales activity and have quicker access to customer data while away from the office.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: Cloud computing has made a name for itself in the enterprise computing industry today and it is likely to gain traction in the future. This does not mean the end for IT departments but their roles and responsibilities will certainly be changing. Check out this white paper to learn more about what to expect from IT in the post-cloud era.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: So you’re an XP shop and your organization skipped Vista, but is considering taking the plunge to the latest revision of the Longhorn platform: Windows 7. Here are ten things that you should probably know as you get familiar with this new Windows client.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: This Special Report for readers of Computer Weekly is based on Juniper Research’s two reports on LTE

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: As CIOs face increasing demands from end-users for access to mobile technologies, organisations are realising that mobile technologies can create profitable business opportunities.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: This paper outlines a set of core analytics customized for wholesaler-distributors.

Posted: 02 Feb 2012 | Published: 02 Feb 2012