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5 Key Initiatives to Optimize Service Delivery
sponsored by ServiceNow
WHITE PAPER: To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.
Posted: 11 Mar 2016 | Published: 18 Sep 2015

ServiceNow

Multivendor IT Environment Dangling By A Thread?
sponsored by IBM
RESOURCE: This infographic explores how keeping a complex, responsive IT environment up and running to serve your customers requires a higher level of proactive technical support. Learn how this strategy can simplify IT asset management, enhance service quality, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2014

IBM

Automated ITSM Enhances E-Government Services
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.
Posted: 16 Nov 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Defining and Simulating ITIL Processes with Advanced Business Modeling
sponsored by Global Knowledge
WHITE PAPER: In this white paper, learn how an advanced business modeler provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles, and resources.
Posted: 11 Mar 2016 | Published: 26 Feb 2016

Global Knowledge

The Six Key Inflection Points You Can't Ignore in IT Infrastructure and Operations
sponsored by NetEnrich
VIDEO: In this webcast, Raju Chekuri, CEO of NetEnrich, addresses the constantly shifting landscape of IT and several best practices that will help you excel at meeting your specific IT demands. Tune in now to discover and solve the 6 key challenges faced when optimizing your operations for the cloud.
Posted: 07 Dec 2015 | Premiered: 17 Aug 2015

NetEnrich

Video Collaboration in the Field: Resolve Issues Faster
sponsored by LogMeIn, Inc.
WHITE PAPER: As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.
Posted: 24 May 2016 | Published: 31 Jul 2015

LogMeIn, Inc.

Small Businesses Must Heed Cloud, Security, Mobility and IT Services Trends in 2016
sponsored by CDW
RESOURCE: Four major digitally disruptive trends will reshape small businesses over the next few years: cloud computing, security, mobility, and managed IT services. Discover the biggest benefits and challenges posed by these technologies and learn how you can increase operational performance, decrease risk, cut costs, and adopt innovation faster.
Posted: 09 May 2016 | Published: 15 Feb 2016

CDW

Optimize Uptime and ROI with Integrated Hardware Maintenance
sponsored by IBM
DATA SHEET: This data sheet details a support offering designed to expand the life and ROI of your server, storage, and networking investments by simplifying your technical support strategy with a single point of contact. Access now and find out how you can streamline vendor management and focus on core business.
Posted: 10 Mar 2016 | Published: 31 Aug 2014

IBM

Managed Service Provider Business Guide
sponsored by Parallels, Inc.
WHITE PAPER: In this white paper, learn how MSP must address different audiences in different ways. Inside learn the differences of targeting healthcare, legal, government, and education.
Posted: 07 Apr 2016 | Published: 07 Apr 2016

Parallels, Inc.

Analytics Solutions for LinuxONE: An Overview
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how LinuxONE extracts insights and scales effortlessly to meet your big data and analytics demands. Read on to learn how it can provide your enterprise with high performing business intelligence (BI) and cost effectively meet your availability expectations with IT operations analytics.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM
 
 
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