Operation Support Systems

VIDEOCAST: This video demo describes the benefits of implementing a universal ESB, and covers the wealth of new features in IBM® WebSphere® Message Broker 6.1.

Posted: 12 Feb 2009 | Premiered: Feb 11, 2009

ESSENTIAL GUIDE: This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.

Posted: 05 Mar 2013 | Published: 05 Mar 2013

ANALYST REPORT: In an ongoing business intelligence project, the new required updates pile up at a steady or accelerating rate, while the effort to make each change grows as the system grows more complex. The inevitable result is a growing backlog of unmet business needs. That build-up is the BI Log Jam. Read this analyst report to learn how to break the cycle.

Posted: 26 Jun 2009 | Published: 01 May 2009

WHITE PAPER: This Yankee Group report discusses IMS architecture as well as current trends in web services and service-oriented architecture (SOA).

Posted: 03 Oct 2007 | Published: 01 Feb 2006

WHITE PAPER: The Global Defense Solutions Projects and Defense Exchange Conference (SPADE) is held annually to bring together organizations involved in network-centric operations, intelligence activities and other defense aspects. This resource explains some of the important topics.

Posted: 20 Jul 2012 | Published: 20 Jul 2012

CASE STUDY: A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent.

Posted: 25 May 2011 | Published: 25 May 2011

CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: In this white paper, learn what to look for in a decision management solution and how to make a case for business users of information technology.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.

Posted: 09 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: In this paper learn about how the CA Automated Storage Optimization Mainframe Suite is flexible and modular so there is no need to "rip and replace" as processes, applications and users are added while the value of information evolves.

Posted: 28 Aug 2008 | Published: 28 Aug 2008