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Multipoint Distribution Services Reports
Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

Mastering multi-channel journeys – making engagement pay
sponsored by
RESEARCH CONTENT: This research from Oxygen8 assesses how businesses communicate with customers and how those customers want businesses to communicate with them, and offers advice on how to achieve it.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Deploying and Troubleshooting Wireless Networks for Mobile UC
sponsored by Fluke Networks
WEBCAST: This webinar discusses the connection between unified communications and wireless as well as the challenges that they can bring. Download now to learn what is necessary when deploying wireless in your enterprise and how to provide a high quality experience for its users.
Posted: 30 Sep 2015 | Premiered: Sep 30, 2015

Fluke Networks

Children's Hospital Uses Data Analytics to Improve Quality Care
sponsored by Qlik
CASE STUDY: This white paper reveals how Texas Children's Hospital optimized its electronic medical record (EMR) system to turn its data into meaningful insights and improve quality care.
Posted: 27 Aug 2015 | Published: 31 Dec 2014


8 Questions to Determine Whether Your Technology can Support Your Growth Strategy
sponsored by Verizon
WHITE PAPER: In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015


5 Super Powers To Look for When Evaluating DRaaS Providers
sponsored by Assuritive
WHITE PAPER: This white paper outlines and examines the five most indispensable attributes to look for when assessing DRaaS solutions. Read on here to learn how to evaluate using 5 criteria.
Posted: 26 Aug 2015 | Published: 26 Aug 2015


Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: This research paper discusses how hundreds of organizations feel about multiple-sourced hybrid IT, how to predict upcoming service needs, and how to manage IT acquisition in a way that will optimize environments.
Posted: 01 Sep 2015 | Published: 30 Apr 2014


A New User's Guide: Optimizing Your Video Network Performance
sponsored by Vyopta
EBOOK: In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
Posted: 03 Aug 2015 | Published: 03 Aug 2015

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