This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
This report analyses the Australian business communications landscape and suggests alternative approaches when moving from simple voice communications to modern Unified Communications (UC) and collaboration.
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