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Multipoint Distribution Services Reports
Mastering multi-channel journeys – making engagement pay
sponsored by
RESEARCH CONTENT: This research from Oxygen8 assesses how businesses communicate with customers and how those customers want businesses to communicate with them, and offers advice on how to achieve it.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Enterprise
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Enterprise

A Practical Guide to Choosing the Right IT Systems
sponsored by Oracle, in association with Intel
WHITE PAPER: In the following white paper, learn about the importance of choosing the right IT systems. Read on now and learn about the potential downfalls of choosing the inappropriate systems for your niche, where to turn for advice on the right systems, and more.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Oracle, in association with Intel

Building Next Generation End-to-End IP Communications Architecture
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how to build a next-gen IP communications architecture in your organization, delivering enterprise-grade connectivity, security, and control with a software-driven core. Access this paper to learn how to centralize your UC services and policies.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

Oracle Corporation

The Total Economic Impact of Polycom Voice Solutions for Skype for Business
sponsored by Polycom, Inc.
WHITE PAPER: Access this Forrester report and learn more about a framework to examine your return on investment (ROI) by deploying several of these emerging unified communications (UC) technologies.
Posted: 20 Nov 2015 | Published: 31 Jan 2014

Polycom, Inc.

The CIO Mandate: Engaging Customers with Business Technology
sponsored by NetSuite
WHITE PAPER: In this Forrester report, learn how technology-fueled, customer disruption continues to accelerate the pace of business, and what you can do to get IT up to speed. Three different yet parallel modes of engaging customers are outlined, as well as five customer engagement core concepts that will help your business succeed.
Posted: 01 Nov 2015 | Published: 18 Mar 2015


Edge for Operations: A Consolidated Service View
sponsored by Unisys
WHITE PAPER: View this resource to learn about Edge Service Management by Unisys, a systems that gives operations teams all the tools and information they need to quickly and effectively address a variety of IT issues and service requests. Access now and uncover what this system can do for your business today.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


Enhance the Accuracy of your Predictive Modeling
sponsored by Fluke Networks
WEBCAST: This webcast can help you overcome the frustrations of predictive modeling and design the most efficient and cost-effective Wi-Fi network possible.
Posted: 01 Oct 2015 | Premiered: Oct 1, 2015

Fluke Networks

The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013

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