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Multipoint Distribution Services Reports
 
How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

QlikView Advances Quality Improvement and Outcomes Reporting at Texas Children’s Hospital
sponsored by Qlik
CASE STUDY: Texas Children's Hospital is an internationally recognized, full-care pediatric hospital located in Houston.  This white paper reveals how Texas Children's Hospital was able to optimize its EMR system to be able to present useful information to employees across the organization.
Posted: 27 Aug 2015 | Published: 31 Dec 2014

Qlik

User Engagement Study for Unified Communications Solutions
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn about a user engagement study that separates your workforce into fixed, flex, and field worker types to drive rapid and positive user adoption of your new UC solution.
Posted: 15 Jul 2015 | Published: 15 Jul 2015

Vodafone/Cisco

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014

ServiceNow

The cultural shift - Why IT needs to move
sponsored by USU AG
EGUIDE: With IT budgets moving out of the IT department, this e-guide provides the best practices to help put your IT organization in a better position to compete with outside IT services companies. Read now to learn about the common ground between embedded IT and central IT and the emergence of shadow IT.
Posted: 28 Jul 2015 | Published: 28 Jul 2015

USU AG

Unified Communications & Collaboration: Empowering a Mobile Workforce
sponsored by NEC
WHITE PAPER: Access this white paper now and learn how unified communications and collaboration solutions can cut costs and improve your business processes and productivity at the same time.
Posted: 01 Jul 2015 | Published: 31 Dec 2014

NEC

Unified Communications Improving Business Processes Across the Board
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a fixed line and PBX rationalism solution benefits CFOs, CIOs, IT managers and end users as it improves communications processes.
Posted: 14 Jul 2015 | Published: 14 Jul 2015

Vodafone/Cisco

A Guide to Monitoring Your Enterprise UC Environment
sponsored by ShoreTel
WHITE PAPER: This white paper serves as an overview of how to monitor your unified communications (UC) solution, and provides several guidelines for maintaining and decreasing operational costs. Access this guide now to see improvements in your enterprise WAN bandwidth and more.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

ShoreTel

A New User's Guide: Optimizing Your Video Network Performance
sponsored by Vyopta
EBOOK: In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
Posted: 03 Aug 2015 | Published: 03 Aug 2015

Vyopta
 
 
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