This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This webinar will provide a brief overview of the SDDC (including virtualization of servers, storage and networking) and then will focus on the expanded role of critical facilities and its coordination with IT service management in the SDDC.
Access this white paper to get survey results that provide insight into both existing practices and future developments in the data center. You'll also get tips on how organizations can improve the operational efficiency of their data centers and evaluate the potential of third-party data management.
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