Computer-controlled Branch Exchange White Papers, Software Downloads, Definition and Webcasts

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Jun 18, 2013

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Computer-controlled Branch Exchange

Computer-controlled Branch Exchange Reports

Building Reliable IP Telephony Systems sponsored by Channel Transformation Alliance WHITE PAPER: Reliability and availability are paramount when it comes to telephony. This whitepaper details a unique approach to providing reliable Voice over IP (VoIP) and how it truly delivers on its promise of "five-nines" reliability. View now to learn more! Posted: 15 May 2013 \| Published: 31 Aug 2012 TOPICS: IP PBX \| IP Telephony \| PBX \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

TechTarget ANZ’s guide to upgrading your PBX sponsored by VExpress EBOOK: Read this guide and discover how a new PBX could trim your telephony costs and boost productivity. Posted: 25 Oct 2010 \| Published: 25 Oct 2010 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| PBX \| Telecommunications Infrastructure \| Telecommunications Software \| Telecommunications Systems \| VoIP

Understanding Voice over IP Converged Trunking Alternatives sponsored by Verizon and Adtran WHITE PAPER: The benefits, risks and design alternatives are explored within this paper to help you select the solution and service provider that best meet your needs. Posted: 04 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Disaster Recovery \| Interoperability \| PBX \| Voice over IP

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center sponsored by ScanSource & ShoreTel WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Call Centers \| Collaboration \| Communications Systems \| Email \| IP \| IP Contact Centers \| IP Phones \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| Mobile Workers \| PBX \| Routers \| Routing \| Switches \| Switching \| Telephone Switches \| Telephones \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| VoIP \| Web Conferences

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications sponsored by ScanSource & ShoreTel CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Collaboration \| Communications Systems \| IP \| IP Contact Centers \| IP Phones \| IP Routers \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| PBX \| SIP \| Switches \| Switching \| TCO \| Unified Messaging \| Unified Messaging Systems \| VoIP

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony sponsored by IBM WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. Posted: 13 Dec 2010 \| Published: 13 Dec 2010 TOPICS: Collaboration \| PBX \| SIP \| Telephony Services \| Telephony Systems \| Unified Messaging Systems \| User Experience \| Videoconferencing Services \| Videoconferencing Software \| Voice Communications Software \| Voice Networking

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

Cash In On Your Old PBX System sponsored by Cisco Systems, Inc. PRODUCT OVERVIEW: Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications. Posted: 04 May 2010 \| Published: 04 May 2010 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Systems \| PBX \| Productivity \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Hardware \| Voice Networking Hardware

Benefits of Unified Messaging in Exchange Server 2007 sponsored by Global Knowledge WHITE PAPER: Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Data Centers \| Networking \| PBX \| Productivity \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Voice Mail Services \| WAP

Is proving short-term unified communications ROI really necessary? sponsored by Plantronics EGUIDE: This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future. Posted: 05 Jul 2011 \| Published: 05 Jul 2011 TOPICS: Business Activity Monitoring \| Business Process Automation \| Business Process Management \| PBX \| ROI \| Unified Messaging \| VoIP

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