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ANIReports
 
Cisco Unified Communication Manager - Digit Manipulation
sponsored by Global Knowledge
WHITE PAPER: Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed.
Posted: 18 Jun 2013 | Published: 02 May 2013

Global Knowledge

Turn Data into Knowledge
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover one solution that collects user-generated data and transforms it into a self-service help desk. By engaging users to have conversations on a platform as easy and intuitive as Facebook or Twitter, your IT organization mines data to create a self-help portal.
Posted: 26 Nov 2014 | Published: 18 Jun 2014

Hewlett-Packard Company

8 Simple Steps to Bring Shadow IT into the Light
sponsored by Rackspace
WHITE PAPER: This in-depth white paper outlines the 8 essential steps for IT professionals to drag Shadow IT into the light and regain control of their organization.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Rackspace

Boost User Insight and Productivity with HP In Context Analytics
sponsored by Hewlett-Packard Limited
VIDEO: This short video describes HP In Context Analytics, which applies enterprise-grade search and analytics functions to heighten information availability within IM conversations.
Posted: 28 Aug 2014 | Premiered: 28 Aug 2014

Hewlett-Packard Limited

Gartner: How to build an online community
sponsored by ComputerWeekly.com
ANALYST BRIEF: Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs.
Posted: 14 Feb 2014 | Published: 14 Feb 2014

ComputerWeekly.com

Video communications: Streamlining collaboration for midmarket enterprises
sponsored by North Sydney IT and Cisco
WHITE PAPER: This exclusive paper takes an in-depth look at the increasing value of video communications for the midmarket enterprise, discussing the top five IT challenges organizations face today and how video communications can help you overcome them. Read on to learn more.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

North Sydney IT and Cisco

Systems Of Engagement Demand New Integration Solutions — And A New IT
sponsored by IBM
WHITE PAPER: Today's businesses must interact with customers in more ways than ever before -- online, through mobile apps, via social media, and more. To deliver this new genre of customer engagement applications, a higher level of integration is necessary, as is a reorganization of the IT landscape in general.
Posted: 16 May 2014 | Published: 30 Apr 2013

IBM

Ensuring you Get the Best Call Quality Available
sponsored by RingCentral
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

RingCentral

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Cisco

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.
 
 
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