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IP-based Contact Centers

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IP-based Contact Centers White Papers (View All Report Types)
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Headsets in an IP Telephony Environment: Enabling Real-Time Collaboration
sponsored by Plantronics, Inc.
WHITE PAPER: A well-chosen headset can help to enhance the VoIP experience even when the network is not performing optimally. Read this white paper to learn the benefits of evaluating and selecting the right headset for your VoIP environment.
Posted: 01 May 2007 | Published: 01 Sep 2006

Plantronics, Inc.

Five Steps to Ensuring a Successful VoIP Migration
sponsored by inContact
WHITE PAPER: This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
WHITE PAPER: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007

Avaya Inc.

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Demystifying Five Myths of Virtualization Management
sponsored by eG Innovations, Inc.
WHITE PAPER: Virtualization of servers and applications is clearly the driving paradigm for IT growth. In this white paper, you will demystify the five most common myths of virtualization management. Access this paper to uncover the truth behind application virtualization and IT service management.
Posted: 05 Feb 2016 | Published: 05 Feb 2016

eG Innovations, Inc.

Top 10 Purchasing Considerations for a Hyper-Converged Infrastructure
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this infographic, you will ensure you get the most of your hyper-converged infrastructure by discovering these top 10 purchasing considerations. Read on to evaluate potential vendors based on their ability to support mixed architectures, cover device outages, and more.
Posted: 08 Feb 2016 | Published: 08 Feb 2016

Hewlett-Packard Enterprise

Autodesk Revit Application Deployment Guide
sponsored by NVIDIA/VMware
WHITE PAPER: Learn everything you need to know about Autodesk Revit 2015 with NVIDIA GRID vGPU on VMware Horizon.
Posted: 25 Jan 2016 | Published: 25 Jan 2016

TOPICS:  IT Management
 
 
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