IP-based Contact Centers

WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

WHITE PAPER: Learn how your organization can take full advantage of all the benefits of cloud computing. Inside, discover a cloud hosting solution that provides speed and agility to your business while allowing you to add workloads as it expands.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: How is Business Process Analysis (BPA) relevant to Project Managers (PM)? Discover what PMs need to understand about BPA to best leverage the knowledge that it provides. Find out how BPA recommendations can improve existing projects and help propose new projects.

Posted: 11 Apr 2012 | Published: 11 Apr 2012

WHITE PAPER: Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

EGUIDE: In this expert e-guide learn how to implement a successful master data management (MDM) strategy. Discover the typical challenges faced, and how to combat them – as well as Niel Nickolaisen’s, CIO at Western Governors University, insight into the 3 crucial components of a productive data management policy.

Posted: 10 May 2012 | Published: 10 May 2012

VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012

WHITE PAPER: Read this white paper to learn best practices for monitoring virtual environments. Discover how to minimize challenges such as lack of visibility, inefficiency and complexity so you can stay enjoying all the benefits virtualization has to offer.

Posted: 05 Apr 2012 | Published: 05 Apr 2012

PODCAST: IT environments have been evolving in the past few years and as a result, CIOs are struggling to effectively manage and design their storage infrastructures. This podcast reviews the top challenges one of your peers is facing and how they are overcoming these issues by leveraging a tiered storage approach.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

WHITE PAPER: Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.

Posted: 07 May 2012 | Published: 07 May 2012

WEBCAST: This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.

Posted: 24 May 2012 | Premiered: 24 May 2012