IT Management  >   IT Service Centers  >   Contact Centers  >  

IP-based Contact Centers

RSS Feed    Add to Google    Add to My Yahoo!
IP-based Contact Centers Multimedia (View All Report Types)
 
How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Operational Excellence: Transforming Your Virtual Workplace and Digital Diversity
sponsored by Atos
VIDEO: Find out how to ensure continuity in the face of digitally disruptive technologies, by discovering how to standardize granular business processes and utilize technology interfaces that enable seamless and dynamic construction of end-to-end capabilities.
Posted: 27 Jun 2016 | Premiered: 27 Jun 2016

Atos

Hybrid IT Framework Accelerates Data Center Performance with the Right Mix
sponsored by Hewlett Packard Enterprise
VIDEO: In this webcast, Craig Partridge, Director for Data Center Platform Consulting at HPE, demonstrates how to determine the right mix of IT provisioning in your enterprise, and handle today's digital device disruption.
Posted: 05 Jul 2016 | Premiered: 25 Apr 2016

Hewlett Packard Enterprise

Introduction to Amazon's Desktop-as-a-Service Platform
sponsored by Amazon Web Services
VIDEO: Discover how managed desktops-as-a-service enables users to securely access the documents, applications, and resources they need with the device of their choice. You'll learn how you can deliver a high-quality desktop experience to any user.
Posted: 02 Jun 2016 | Premiered: 26 Feb 2016

Amazon Web Services

Bimodal IT: A New Philosophy for IT Service Delivery pt 1
sponsored by VMware
WEBCAST: In this webcast, Brien Posey, freelance technical writer and 14-time Microsoft MVP award winner, breaks down the advantages and disadvantages of implementing Bimodal IT. Tune in to consider the benefits of Bimodal IT, and see if it's the right choice for your data center.
Posted: 08 Jul 2016 | Premiered: Jan 1, 2016

VMware

Hyperconverged Infrastructure for Remote Offices
sponsored by SimpliVity
WEBCAST: This webcast addresses ways that hyper-converged infrastructure can benefit your remote offices – having consistent application performance, fast reliable data protection, maximum WAM efficiency, and better use of IT staff. Download now to learn more and see a short demo of the system.
Posted: 19 Jul 2016 | Premiered: Nov 12, 2015

SimpliVity

Foster Loyalty Through Effortless Customer Journeys
sponsored by Genesys
WEBCAST: The latest method of driving customer loyalty is developing and maintaining an omnichannel presence—but how do you achieve this success? This webcast discusses how to improve customer loyalty through the creation of an omnichannel presence and communications, and how to track a customer's journey to identify trends in channel usage.
Posted: 28 Jun 2016 | Premiered: Jun 8, 2016

Genesys

Analyst Perspective: The Maturing MSP Market
sponsored by Commvault
VIDEO: In this brief webcast, analyst Tim Harmon discusses the maturing managed service provider (MSP) market and the need for advanced service capabilities that focus on specific vertical industries. Watch now to see how you can reap the benefits of trusting and dependent customers with a more specialized, valued service.
Posted: 19 Apr 2016 | Premiered: 08 Feb 2016

Commvault

Accenture: How Leading Enterprises Are Reimagining ERP
sponsored by Microsoft
WEBCAST: Traditional ERP is no longer enough. Learn how to shift to New IT to boost agility and responsiveness.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement