IP-based Contact Centers

WEBCAST: In this webcast, join Gartner Research Vice President Phil Redman and Jim Sheward, CEO of Fiberlink, as they address the key components of an effective enterprise mobility strategy, the associated challenges, and how to keep up with the fast pace of change in mobility.

Posted: 21 Dec 2011 | Premiered: Dec 21, 2011

WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more.

Posted: 01 Apr 2013 | Premiered: Apr 1, 2013

WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more.

Posted: 03 Jul 2012 | Premiered: Jul 1, 2012

PODCAST: Listen to this podcast to learn about an enterprise modeling tool that helps organizations model everything from their goals and objectives to the capabilities and processes that allow their services to run. Learn how this tool helped one major bottling company implement standards for managing its EA environment.

Posted: 24 Dec 2012 | Premiered: Dec 10, 2012

VIRTUAL ENVIRONMENT: This interactive resource examines an advanced cloud monitoring tool designed to help you gain visibility into your cloud infrastructure through innovative health dashboards and analytics. Explore the features and benefits, hear what the experts are saying and view a brief product demo of this platform in action.

Posted: 03 May 2013 | Premiered: 03 May 2013

WEBCAST: While mobile devices offer unprecedented efficiency and freedom, they're also proving to be a significant management challenge. Consult this resource to learn how the right technology suite can empower your organization to manage and secure end-user computing on any device.

Posted: 13 Jun 2013 | Premiered: Jun 13, 2013

WEBCAST: In this webinar, you'll learn from leading experts about the business, financial, and clinical drivers of accountable care, and the IT implementation path your peers are taking to support these changes.

Posted: 12 Mar 2013 | Premiered: Mar 12, 2013

VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.

Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.

Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.

Posted: 08 Sep 2011 | Premiered: Sep 7, 2011