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IP-based Call Centers White Papers (View All Report Types)
 
Headsets in an IP Telephony Environment: Enabling Real-Time Collaboration
sponsored by Plantronics, Inc.
WHITE PAPER: A well-chosen headset can help to enhance the VoIP experience even when the network is not performing optimally. Read this white paper to learn the benefits of evaluating and selecting the right headset for your VoIP environment.
Posted: 01 May 2007 | Published: 01 Sep 2006

Plantronics, Inc.

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Five Steps to Ensuring a Successful VoIP Migration
sponsored by inContact
WHITE PAPER: This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
WHITE PAPER: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007

Avaya Inc.

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

The Desired State: The Data Center's N-Dimensional Challenge
sponsored by VMTurbo
WHITE PAPER: This white paper discusses how a software-defined approach can help to optimize the "desired state" of the data center – keeping the environment in a state in which application performance is assured, while maximizing efficiency.
Posted: 28 Jan 2016 | Published: 31 Dec 2015

VMTurbo

A Guide to Protecting your Critical Assets with Identity Governance
sponsored by IBM
WHITE PAPER: In this white paper, you will learn how to secure the gateway to your organization with robust identity governance policies. Read on now to protect assets, and control access risks and separation-of-duties (SoD) violations, by enforcing business-driven identity governance for managing user roles.
Posted: 26 Jan 2016 | Published: 31 Mar 2015

IBM

The Top 5 Tasks to Automate for Privileged Account Management and Security
sponsored by Thycotic
WHITE PAPER: In this white paper, you will discover the top 5 tasks to automate for privileged account management. Access this paper to keep up with the scale and scope of the networks and systems your IT must manage, and learn how to automate SSH key management, compliance reporting, and more.
Posted: 22 Jan 2016 | Published: 31 Dec 2015

Thycotic
 
 
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