IP-based Call Centers

WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

WHITE PAPER: Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.

Posted: 07 May 2012 | Published: 07 May 2012

WEBCAST: Watch this webcast to learn key tips on installing, configuring and managing VMware vSphere 5 environments. Review product demonstrations that offer step by step instructions for successfully implementing this technology.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

CASE STUDY: The IT department of Mitsubishi Polysilicon faced headaches with its current antimalware solution, causing unnecessary downtime and complexity. In this case study, learn how they were able to overcome these issues while enabling advanced real-time malware protection with VIPRE Antivirus Business.

Posted: 15 May 2012 | Published: 15 May 2012

WEBCAST: This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.

Posted: 24 May 2012 | Premiered: 24 May 2012

WHITE PAPER: Access this resource to discover what makes up an enterprise-grade digital transformation strategy. Gain insight into the 3 transformation paths available, 4 factors to consider before choosing a transformation policy, and 5 critical components an effective strategy must contain.

Posted: 22 May 2012 | Published: 22 May 2012

VIDEOCAST: While the cloud introduces many opportunities, managing security in this dynamic environment can be a challenge. Watch this brief video to learn about new cloud-based technologies that can minimize risks and ensure your infrastructure and sensitive data remains protected.

Posted: 17 May 2012 | Premiered: 17 May 2012

WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

VIDEOCAST: Watch this brief video to learn how Intel is striving to make cloud computing more accessible to businesses.

Posted: 26 Apr 2012 | Premiered: 26 Apr 2012