Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER:
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014
|
|
|
JBoss Operations Network: Measuring Business Impact and ROI
sponsored by Red Hat
WHITE PAPER:
In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
Posted: 16 Feb 2011 | Published: 16 Feb 2011
|
|
|
Improving Operations with Reports, Plans and Metrics
sponsored by IBM Cognos
WHITE PAPER:
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
|
|
|
How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER:
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011
|
|
|
BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY:
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
|
|
|
Application Performance Testing
sponsored by Neotys
EGUIDE:
Application performance is always in the minds of development lifecycle professionals. This e-guide explores effective strategies for managing some of the tradeoffs associated with application performance testing and monitoring. Learn performance testing strategies for improving application performance without touching a performance test tool.
Posted: 22 Mar 2011 | Published: 22 Mar 2011
|
|
|
Measuring the Business Impact of Support
sponsored by Citrix Online UK
WHITE PAPER:
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: 16 Jul 2010 | Published: 16 Jul 2010
|
|
|
How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices
sponsored by Vtrenz, Inc
WEBCAST:
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: 20 Aug 2008 | Premiered: Aug 20, 2008
|
|
|
Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER:
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014
|
|
|
Implementing Cloud Storage Metrics to Improve Efficiency
sponsored by Intel
WHITE PAPER:
Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.
Posted: 31 Oct 2011 | Published: 31 Oct 2011
|
|
|
|
|
|
