Sage Instruments' Voice Quality Tests for Next Generation Packet Voice Networks
sponsored by Sage Instruments Inc.
BROCHURE:
Sage Instruments provides a suite of voice quality tests to address the QoS challenge for Next generation networks.
Posted: 22 May 2002 | Published: 01 May 2002
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CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE:
Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018
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Creating a Single System of Engagement for a Global Organisation
sponsored by ServiceNow
WHITE PAPER:
Faced with disconnected systems and rising process costs after a period of high growth, Experian was quick to recognize its need to upgrade existing IT services. Inside, find out how they scaled up and streamlined their service delivery capabilities – ultimately halving incident response times.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Need for Speed: Frictionless Remote Support at Last
sponsored by RescueAssist
WHITE PAPER:
Download this white paper to learn about a remote support tool that works fast, is fully web-based and simplified with multi-step support.
Posted: 12 Nov 2018 | Published: 12 Nov 2018
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CW ANZ: OpenStack gains a foothold in Australia
sponsored by ComputerWeekly.com
EZINE:
OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure.
Posted: 12 Apr 2018 | Published: 19 Apr 2018
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IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:
You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Now on Now: How Performance Analytics Gives Visibility and Control
sponsored by ServiceNow
WHITE PAPER:
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER:
For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018
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Stop Living with Jurassic IT
sponsored by Kaseya
VIDEO:
Tune in to this webcast to learn how to improve your organization's aging and inefficient 'dinosaur' IT systems, featuring actual dinosaurs. You'll also find a live demo of Kaseya's IT service platform, designed to provide a consolidated and collaborative management tool to keep your IT services running smoothly and avoid extinction.
Posted: 10 Aug 2018 | Premiered: 10 Aug 2018
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Scaling the Service Desk through the Cloud
sponsored by Sunrise Software
EGUIDE:
In this eGuide, find out how Utilita Energy leveraged the cloud to keep their service desk and ITSM capabilities in step with their rapidly growing business, ensuring that the company's highly distributed workforce had access to support around the clock.
Posted: 11 Sep 2018 | Published: 07 Sep 2018
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