Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
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