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CIO Stories of Driving Digital Transformation in Today's World sponsored by ServiceNow EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives. Posted: 22 Oct 2018 \| Published: 31 Dec 2018 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Software \| IT Management \| IT Service Management \| IT Services \| User Experience

Computer Weekly – 6 February 2018: How a digital workplace can drive innovation sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now. Posted: 02 Feb 2018 \| Published: 02 Feb 2018 TOPICS: Collaboration \| IT Industry \| IT Service Management \| IT Services \| Retail Channels

Rethinking the “Easy Button” of Connectivity sponsored by Quality Technology Services WHITE PAPER: In this white paper, learn how IP carriers can bolster the strength and stamina of their connectivity infrastructure to ensure they can weather an outage without introducing downtime or latency – or impacting customers’ businesses. Posted: 25 Jun 2020 \| Published: 25 Jun 2020 TOPICS: Data Center Networking \| Network Infrastructure \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Wireless Networks

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner sponsored by Serviceaide WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper. Posted: 09 Jun 2020 \| Published: 09 Jun 2020 TOPICS: IT Service Centers \| IT Service Management \| IT Services

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by ComputerWeekly.com EZINE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 11 May 2020 \| Published: 21 May 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

Computer Weekly - 2 June 2020: What will be the IT security priorities of the post-coronavirus world? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, the working world after the pandemic will be very different – we assess the IT security priorities for the 'new normal'. Facial recognition firms are racing to identify people wearing face masks. And how did Europe's telecoms networks cope with the switch to remote working? Read the issue now. Posted: 01 Jun 2020 \| Published: 02 Jun 2020 TOPICS: Access Control \| Access Rights \| Biometrics \| Broadband Equipment \| Broadband Telecommunications Services \| CIOs \| Cybersecurity \| Data Center Cooling \| Data Center Infrastructure Efficiency \| Identity Management \| Internet \| Internet Access \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks

Infographic: 2019 Europe IT Priorities - General Trends sponsored by ComputerWeekly.com EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr. Posted: 23 Apr 2019 \| Published: 23 Apr 2019 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Systems \| Surveys

IT outsourcing in the digital age sponsored by ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business sponsored by ConnectWise WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency. Posted: 29 Apr 2020 \| Published: 29 Apr 2020 TOPICS: IT Services

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