Strategy Planning

EGUIDE: In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

EBOOK: This Handbook offers guidelines for disaster recovery testing today, with a look at the variety of technologies and practices in use. You will find an expert Q&A outlining technologies that can make DR testing more effective. Another piece takes a look at how one company's quarterly DR test helped prepare them for Hurricane Sandy.

Posted: 29 May 2013 | Published: 29 May 2013

EGUIDE: As organizations adopt new technologies, they find themselves taking on rather large data center projects. The failure of a data center update can jeopardize an entire organization's existence. This e-guide gives you the first steps you will need to start your project off on the right foot.

Posted: 06 Jul 2017 | Published: 29 Jun 2017

EBOOK: In the battle between container virtualization and hypervisors, the battle doesn't matter. Hypervisors and virtualization containers can complement each other. The real battle is balancing the strengths of one against the weaknesses of the other. Access this e-guide to learn how.

Posted: 12 Jul 2016 | Published: 12 Jul 2016

EGUIDE: With more vendors entering the container market, it should be no surprise that their adoption rates are on the rise. Our experts have compiled the best advice for anyone considering a container adoption to give the best understanding of the first steps in laying out your strategy. Download this essential guide today!

Posted: 08 Jan 2018 | Published: 08 Jan 2018

EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

Posted: 22 Dec 2016 | Published: 20 Dec 2016

WHITE PAPER: Explore architecture management with IBM. Find out how the four elements of actionable enterprise architecture can transform your business.

Posted: 19 Sep 2011 | Published: 19 Sep 2011

EBOOK: Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.

Posted: 14 Sep 2010 | Published: 13 Sep 2010

EGUIDE: Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.

Posted: 15 Apr 2011 | Published: 15 Apr 2011

WHITE PAPER: This three page white paper provides you with four "must have" features to consider ensuring your backup and recovery solution provides the best data and system protection for any virtual environment.

Posted: 12 Jun 2013 | Published: 30 Sep 2012